Enterprise Systems Training and Development Coordinator
VA Tech - Montgomery, VA

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Reporting to the Associate Director for Facilities Services Enterprise Systems, this position will be responsible for: â?¢ developing, scheduling and presenting training and educational materials supporting the implementation and operation of the Facilities Services enterprise systems including any new functionality of the systems; â?¢ writing and maintaining system documentation, process flow analysis and descriptions, procedure training manuals and materials working with appropriate personnel; â?¢ monitoring, evaluating and recording training activities and program effectiveness while assuring policies and procedures are interpreted to facilitate optimum service delivery and program performance; â?¢ providing technical and program advice to others; â?¢ facilitating standing or ad hoc teams assigned to implement new modules, determining effectiveness of current modules, and testing implementation of systems upgrades or other enhancements; â?¢ developing and tracking project plans to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to initiatives; and â?¢ utilizing input from various factions, develop and evaluate options and implement solutions including user report design, development and deployment.

Minimum Qualifications

â?¢ Considerable years of job experience in the trades industry working with enterprise wide management systems. â?¢ Experience instructing users of automated systems, troubleshooting user problems and identifying solutions. â?¢ Proficiency with Windows and Apple operating systems; IPad, Android, and Windows tablet deployment; Microsoft Word, Excel and PowerPoint; and SQL. â?¢ Demonstrated use of effective problem-solving organizational, communication and interpersonal skills.

Preferred Qualifications

â?¢ Bachelorâ??s degree in information technology, accounting, business education or equivalent related experience in training professionals. â?¢ Experience with Ellucian Student Management Banner Finance. â?¢ Experience with AssetWorks AiM: Intelligent Workplace Management

Special Requirements

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