Sr. Production Analyst / Business Analyst PPL Corporation -
Allentown, PA
Works with Customer Operations and EnergyPlus employees to positively impact the competitive process.
Assists in preparation and implementation of new systems and procedures, obtains maximum effectiveness, and reduces corporate costs.
Assist in implementing system technologies in conjunction with business process initiatives that result in customer satisfaction (internal and external) as measured by department goals.
Primary Responsibilities
Manage and support computer entry into Enrollment/Registration system, including preparation of job aids and development of business rules.
Responsible for maintaining necessary control tables within the registration and billing systems.
Assist in development of bill calculation spreadsheets for EnergyPlus manual billing customers. Instruct Customer Support staff in spreadsheet use.
Develop a working knowledge of Customer Support systems, including Acquisition, Enrollment/Registration, and Billing systems.
Responsible for development of financial reports including detailed revenue analysis and Accounts Receivable to support various aspects of EnergyPlus business.
Assist in determining system changes needed in the Acquisition, Enrollment/Registration, and Billing systems necessary to improve efficiency of Customer Operations.
Provide assistance with the implementation of processes relative to new market driven opportunities.
Assist in administration of customer billing sales tax records, contracts, and other items related document management.
Responsible for communications between Customer Operations and EDCs involving registration and usage information.
Contribute to the Corporate Safety Goals by developing and maintaining a responsible safety attitude.
Candidate Qualifications
Candidates must meet the basic qualifications to receive consideration.
Basic Qualifications
Four-year college degree in Business or equivalent.
One to three years customer service or related experience.
Preferred Qualifications
Broad knowledge of customer service and billing business practices.
Working knowledge of database, PC, and mainframe applications, including the Microsoft Office suite of products.
Equal Employment Opportunity
PPL is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace - M/F/D/V
PPL Corporation - 30+ days ago
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