IT ServUs Desktop Support Tier 1 Tech | 18 yrs exp | $31 Per Hour C2C
Information Unlimited Inc. - Washington, DC

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Provides customer technical phone support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The preferred candidate must be able to communicate problems/issues to customers in a non-technical manner. The preferred candidate must have excellent verbal skills in order to explain directions and provide basic communication to the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills. The candidate must be able to work as a team member independently. This is a call center that operates 24x7, candidate must be flexible with possible shifts.The preferred candidate must also be proficient at typing.The preferred candidate will be subject to written and scenario based testing in: Customer Service, Microsoft and Mac proficiencies.Preference given to DC Residents and residents of the local metro area.Background check required if selected.Candidate Characteristics: Must be composed in the face of client distress and hostility. Must have excellent verbal communication skills.Must be punctual.Location: ServUs Tier 1 Support: 1100 15th St NW, 10th Floor Client: DC Government

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