Information Resources (Telecommunications & Networking)
Under the direction of the Senior Telecom Engineer and the Associate Director of Telecommunications the Telecom Engineer is responsible for successfully executing a diverse range of telecom and networking duties, system support and quality assurance/data validation.
Bachelor's degree with a minimum of 12 hours in computer science, telecommunications, engineering or other computer-related courses.
Expert in Microsoft SQL queries, Microsoft Excel and Microsoft Access.
Experience configuring and administering Red Hat and/or SUSE Enterprise Linux servers.
Be able to perform highly complex computational formulas and analyze data sets.
Must be a highly detailed oriented individual. Excellent communication, interpersonal, and organizational skills and the ability to work well under stress within defined time lines.
Higher Education or Healthcare experience.
Avaya 87XX (or similar large scale PBX), CM6.0, VOIP design, programming, implementation, data networking
2 years hands-on experience supporting an advanced telecommunication system/network.
Experience working in a complex telecommunications/VoIP environment of more than 5000 lines.
Instructions for applying
Please complete an electronic application and click the "Apply for this Posting" button at the top of the page.
THE FOLLOWING FIELDS ARE USED FOR THE POSITION DESCRIPTION
Duty (1) Description
Under the direction of the Senior Telecommunications Engineer manage numerous telecom servers, including main PBX servers, ESS, LSP and adjunct servers such as AES and AVST Call Xpress. Design and install solutions for off-site clinics and on-site expansion including remote gateways, LAN connected cabinets and VOIP gateways. Assist the Senior Telecommunications Engineer with visiting KUMC Telecom locations quarterly to check physical condition of equipment, environmental conditions and meet with remote users on issues and solutions. Secondary contact for Avaya maintenance and support of trouble tickets. Manage outages and downtimes to minimize service interruption.
Duty (1) Essential or Marginal
Duty (2) Description
Assist the Senior Telecommunications Engineer with designing, implementing and upgrading of trunking resources. Maintenance, error correction and testing of trunks. Troubleshoot and correct call routing and trunking issues. Maintenance of route policy and remote routing tables. Design, construct and assign regions to ensure adequate resources and redundancy are provided for all locations. Manage, implement and maintain the telecom SIP infrastructure including servers, trunking and end points.
Duty (2) Essential or Marginal
Duty (3) Description
Collaborate with the Senior Telecommunications Engineer to ensure congestion free VOIP connectivity at main site as well as remote locations including hospital and remote clinics. Troubleshoot VOIP related issues; ensure port is attached to proper VLAN based on the device connected to the network. Monitor VOIP related issues and collaborate with Avaya and networking for a solution. Collaborate on phone set firmware upgrades and configuration files. Under the direction of the Senior Telecommunications Engineer ensure network regions are programmed appropriately in the Avaya switch.
Duty (3) Essential or Marginal
Duty (4) Description
Install, upgrade and maintain the IP Server Interfaces cards in PBX and remote locations. Install, upgrade and maintain the CLAN and Media Processor cards in PBX and remote locations. Add, move, update or enhance media gateway modules in Wahl Annex, remote locations or new sites. Build, setup and maintain network connection interfaces (including network regions) to interlinked systems such as Amtelco, voicemail, Voicera and other new systems as the need arises.
Duty (4) Essential or Marginal
Duty (5) Description
Manage and maintain the MySoft Telemanagement System. Install upgrades and patches. Assist the Associate Director with developing new user screens and processes. Maintain data jack / switch port names/lists in Mysoft. Utilize Mysoft to generate reports on free ports. Assist the Associate Director, Telecommunications in the creation and managing of data entry procedures and documentation of procedures for the MySoft Telemanagement System. Program SQL queries and create ad-hoc crystal reports for departmental management reporting.
Duty (5) Essential or Marginal
Duty (6) Description
Under the direction of the Senior Telecommunications Engineer maintain, install and test T1 or higher connections to outside plant for voice/data traffic. Maintain list and path for all inbound and outbound data connections in Wahl Annex switch room. Assure cabling is removed once connection is no longer needed. Unlock disabled ports as new connections are required. Verify ports through connected MAC addresses. Unlock disabled ports due to port security issues. Change ports speed/duplex as cabling is updated. Verify port usage and port inactivity. Troubleshoot network port related issues off trouble-tickets
Duty (6) Essential or Marginal
Duty (7) Description
Ensure that a project or conversion area is indeed ready for VOIP deployment (VLAN, wiring, power, UPS). Assist the Senior Telecommunications Engineer with VOIP deployments during projects and conversions. Assist in quality control and customer satisfaction. Meet with potential new users and existing users to design, implement and test phone system upgrades and user enhancements.
Duty (7) Essential or Marginal
Duty (8) Description
Assist in the audit of all voice and data jacks in campus buildings housing University or KUPI offices. Gather and compare data from 3 different sources to determine any issues of inconsistent or incorrect data. Ensure all issues are documented for further follow up and corrective action as required. Research fraud.
Duty (8) Essential or Marginal
Duty (9) Description
Manage safety device installations/repairs/upgrades to include; blue phone, red phone, and Alertus devices. Ensure documentation and procedures are in place for department and the user community. Act as liaison with vendors to ensure devices are correctly installed and configured.
Duty (9) Essential or Marginal
Duty (10) Description
Meet daily with the Senior Telecommunications Engineer and regularly with the Associate Director of Telecommunications and perform other duties as assigned.
Duty (10) Essential or Marginal
Comprehend and use basic language, either written or spoken, to communicate information and ideas
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
Perform Complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols
Formulate and apply appropriate course of action for routine or familiar situations
Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
Other Mental/Cognitive Requirements (please describe)
Repetitive Motion - Repeating movements of arms, hands, wrists
Frequently (2.5 to 5.5 hours/day)
Talk - Express or exchange ideas verbally
Frequently (2.5 to 5.5 hours/day)
Hear - Perceive sound by ear
Frequently (2.5 to 5.5 hours/day)
See - Obtain impressions through the eye
Constantly (5.5+ hours/day)
Level of physical activity
Kneel- Bend legs at knee, come to rest on knees
Crouch/Squat - Bend body down and forward, bending legs and spine
Crawl - Move on hands, knees and feet
Climb - Ascend/descend ladders, stairs, ramps
Walk - Move about on foot
Average distance per shift
Stoop - Bend downward and forward at waist
Lift - Raise or lower 10 lbs. from one level to another
Lift - Raise or lower 25 lbs. from one level to another
Carry - Transport an object
Push - Press with steady force, thrust objects forward, downward, outward
Pull - Drag or tug objects
Turn/twist - Move a body part in circular motion
Bend - Bend downward and forward by bending the spine at waist
Balance - Exceeding ordinary body equilibrium
Reach - Extend hands and arms in any direction
Handle - Seize, hold, turn with hands
Ability to distinguish color
Other Physical Activity (please describe)
Average amount of time for other physical activity