Customer Spacecraft Training Specialist 4/5
Boeing - Springfield, VA

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The Satellite Enterprise Training Lead will provide leadership for training program for 500+ satellite operations personnel across a multi-contractor, multi-site program. Position required excellent presentation skills and knowledge. Will be required to interface daily with Customers and associate contractors. Development and updating of multiple training presentations. Provide Innovation in training program and presentations. Will require travel several times per year to interface with training teams across the enterprise. Candidate should have the ability to help students learn materials, be able to acquire and teach technical concepts, and transfer knowledge to the students. Knowledge of Computer Based Training (CBT) is encouraged. Designs, develops, manages, conducts and evaluates custom technical training materials, assessments and programs. Develops complex new instructional strategies, methods, technologies, and tools related to instructional design, development, and delivery for internal and external customers. Responsible for maintaining, implementing, and supporting the multi-contractor training team. Work closely with the department heads and the local trainers. Maintain education data in the training database, provide regular reports on education requirements fulfillment, and maintain training policies and procedures. Must provide training metrics using collaborative tools.

Oversees the review and evaluation of customer technical training needs to determine appropriate training content, objectives and design. Oversees activities the development, delivery and evaluation of technical training. Develops training concepts, techniques, and processes. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities. Ensures accuracy and quality of training products. Presents proposals to customer and participates in contract negotiation. Consults with and coaches others regarding final product quality.

Competencies

General

[ + ] Build Positive Relationships

Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

[ + ] Coaching/Teaching

Consistently clarifies expected behaviors, knowledge, and level of proficiency by guiding, seeking and giving information and checking for understanding. Consistently provides instruction, positive models, and opportunities for observation in order to help other project managers, internal employees, and external customers develop skills; encourages questions to ensure understanding. Consistently gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently establishes good interpersonal relationships by helping project leads, internal employees, and external customers feel valued, appreciated, and included in discussions.

[ + ] Communication

Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.

[ + ] Contributing To Team Success

Consistently makes procedural or process suggestions to work group members, fellow project leads, other internal employees, and external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

[ + ] Customer Focus

Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

Technical

[ + ] Instruction Skills

Basic - Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).

Preferred - Advanced/expert instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).

[ + ] Spacecraft, Flight Systems

Basic - Extensive and specialized knowledge of airplane and flights systems, operating procedures, and limitations. Assists other less experience employees in gaining knowledge and understanding of airplane and flight operating procedures.

Preferred - Advanced/expert knowledge of airplane and flight systems, flight operating procedure, and limitations. May be identified as subject matter expert and used as a resource for others to gain knowledge and insight.

Basic Qualifications For Consideration

Do you have experience teaching satellite classes?

Typical Education/Experience

Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.

Level 5 - Bachelor's degree and typically 15 or more years' related work experience, a Master's degree and typically 13 or more years' related work experience or an equivalent combination of education and experience.

Boeing - 3 years ago - save job - block
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The Boeing Company (Boeing) is involved in the design, development, manufacture, sale and support of commercial jetliners, military...