Counter
Zippy's Restaurant - Dillingham, AK

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FCH ENTERPRISES, INC.

POSITION DESCRIPTION

POSITION TITLE:
Counter

STATUS:
Non-Exempt

DATE:
June 2012

LOCATION:
Stores

Reporting to store management, this position is responsible for ensuring guest satisfaction, primarily by handling all counter transactions in a fast, efficient, and friendly manner. This position handles monetary transactions; takes telephone orders; prepares, packs, and serves food items to guests; and supports other counter functions to ensure the efficient and effective flow of counter operations.

ESSENTIAL FUNCTIONS OF POSITION:

  • Provides exceptional guest service by greeting and thanking guests in addition to anticipating their wants and/or needs to ensure a pleasant dining experience.
  • Takes orders and practices suggestive selling techniques.
  • Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.
  • Packs and checks orders to ensure they are completed to the guest’s satisfaction.
  • Accurately takes phone orders and/or phone messages.
  • Is knowledgeable and can describe menu items and on going promotions proficiently. Answers guest inquiries in a sensible manner.
  • Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
  • Performs other duties as assigned by management.

QUALIFICATIONS FOR POSITION:
Scheduling:

  • Meets assigned shift requirements.

Physical Requirements:
  • Push, pull, and carry up to 20 pounds.
  • Stand and walk at least 6-8 hours.
  • Reach at shoulder level and below waist constantly, above head occasionally.
  • Bend at waist occasionally.

Pre-Employment Requirements:
  • Passed a tuberculosis (TB) skin test within 5 years of start date.
  • Pass a drug screening test.

Environmental Conditions:
  • Works in an air conditioned environment.

Education:
  • High school diploma or equivalent preferred.

Experience:
  • Previous cash handling preferred.

Necessary Skills:
  • Basic math and writing.
  • Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
  • Able to work independently or as part of a team.
  • Possess problem solving and critical thinking skills.
  • Reading, writing, speaking, and comprehending the English language.

Necessary Attributes:
  • Trustworthy with cash and company property.
  • Enjoys multi-tasking in a fast paced environment.
  • Punctual and dependable.

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