Customer Documentation and Audit Specialist
Cargill - Wayzata, MN

This job posting is no longer available on Cargill. Find similar jobs: Customer Documentation Audit Specialist jobs - Cargill jobs

-

WAY04093

Cargill is a unique place to grow your career, your experience and your abilities.

Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.

Description

The Customer Documentation and Audit Specialist will develop and oversee the Horizon Milling Single Point of Contact for Quality Documentation (examples: customer surveys, request for Kosher, Nutritionals and Specification for HM US flour milling sites). This position will be responsible for maintain and uploading the quality documents onto customer approved web portals (iCIX, TraceGrain, so on). This position will be the single point for all customer request, they will organize and execute on samples request as well as schedule customer audits. This position will schedule 3rd party audits for Horizon Milling sites.

Another major part of the Customer Documentation and Audit Specialist will be to be the point of contact for all small bag consumer flour complaints, this will include receiving formal complaints, following up with customer and end user, contact the HM facility to have them start investigation, communicate with sales team with any issue, elevate claim to Cargill 3rd party complaint department, and communicate with law department when needed.

In addition to the above duties, this position will maintain internal quality documentation, assist in the annual document review process and facilitate any changes in policy/procedure being communicated to the Horizon Milling sites and up-date on internal website.

Principal Accountabilities:
40% Develops and oversee the Horizon Milling Single Point of Contact for Quality Documentation (examples: customer surveys, request for Kosher, Nutritionals and Specification for US flour milling sites). This position will be the single point for all customer request, they will organize and execute on samples request as well as schedule customer audits. Include working with customer’s web portals (iCIX, Tracegrain, so on)

20% Manage and responded to all small bag consumer flour complaints, this will include receiving formal complaints, following up with customer and end user, contact the HM facility to have them start investigation, communicate with sales team with any issue, elevate claim to Cargill 3rd party complaint department, and communicate with law department when needed

20% Maintain internal quality documentation, assist in the annual review process and facilitate any changes in policy/procedure being communicated to the Horizon Milling sites

10% Schedule and maintain all 3rd party audits for Horizon Milling sites

10% Perform miscellaneous job-related duties as assigned

Relocation assistance will not be provided for this position.

Qualifications

Required:
Minimum of a Bachelor's degree in science discipline and/or 1+ years experience in technical discipline

Attention to detail and ability to keep details organized

Ability to work with diverse group of people

Effective communication skills and the ability to lead change remotely

Preferred:
Experience with the flour business

Quality Management knowledge – FSSC, HACCP, FSMA

Direct customer communication experience

Experience with maintaining customer documentation

Cargill is an EEO/AA employer.

Job

Quality Assurance/Food Safety

Primary Location

US-MN-Wayzata

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Cargill - 23 months ago - save job - copy to clipboard
About this company
560 reviews
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...