Outreach Team Member-USNR Psych Health Outreach Program
Serco, Inc. - Norfolk, VA

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Serco is a leading provider of professional, technology and management solutions to the federal government in the areas of national security & intelligence, human capital management, IT & professional services and engineering and logistics. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Headquartered in Reston, VA, Serco North America has approximately 11,000 employees with annual revenue of $1.3 billion and is part of a $5 billion global business that has helped transform government and public services around the world.

Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco: at Serco, we offer career opportunities. We invite you to become part of our dynamic team.

We have an immediate need for a Licensed Clinical Social Worker, Licensed Mental Health Counselor, Licensed Professional Counselor or Licensed Marriage Family Therapist to serve as the Psychological Health Outreach Team Member for the Norfolk, VA US Navy Reserve (USNR) Psychological Health Outreach Program (PHOP) Team. The Psychological Health Outreach Team Member will provide essential coordination, management and clinical assessment support to the Norfolk, VA PHOP team, ensuring the goals of this program are met by creating a Psychological Health “safety net” for USNR Reservists and their families and identifying long-term strategies to improve Psychological Health support services for Reservists and their families. The Psychological Health Outreach Team Member will perform all of the following services:

Provide Psycho-educational briefs and presentation delivery at HTC/NOSC, NMPS, Pre and post deployment events

Complete Behavioral Health Screenings and accompanying documentations, including consent forms and contact notes

Client Follow-up/Check-in during HTC/NOSC visit

Warm hand of to case managers within 24-48 hrs considering severity of the referral

Outreach calls to recently demobilized Reservists and required monthly reports and supplemental documentation

Serve as representative at Community and Military resource service outreach and networking events on behalf of the program

Contributing to Regional Resource database Resource

Serve as group discussion leader/table facilitator at quarterly Returning Warrior Workshops (RWW)

Facilitate phone or email based clinical assessments to Reservists who are referred through Deployment Health Assessment screenings or identified by unit Command, the NOSC staff, family member or friends, or by self referral or another means, as needing Psychological Health support services.

Determine any psychological health issues that may require mental health care services or other psychosocial intervention.

Contact all identified USNR Reservists who have returned from deployments within the last six months to determine if additional assessment is needed for PH issues.

Assist the Reservist with PH issues and that those with non-service connected issues are provided with support and required care from appropriate military and/or civilian agencies.

Maintain NOSC visit, outreach and referral management documentation and contribute to data reporting and strategies to improve PH support services for Reservists and their Families.

Qualified applicants must be able to successfully pass a Criminal History Background Check

Required Skills

Well versed in Clinical Practice with at least two years of experience facilitating clinical assessments

Knowledge of various treatment modules

Excellent Group coordination and organization skills

Excellent verbal, written and presentation communication skills

Excellent attention to detail with outstanding administrative organizational skills

Exceptional customer service focus

Able to work well with individuals in a wide range of ranks and positions

Able to work well independently and as part of a team to accomplish goals

Required Experience

Master’s Degree in Social Work, Psychology or Social Sciences from a graduate school accredited by the Council on Social Work Education is required.

The highest current State license or certificate as a LCSW/LICSW, LPC, LMHC, LMFT to practice independently (the qualifying license must be from the state in which the work site is located).

Two years of full-time post-master’s degree, supervised clinical work experience, is required.

Experience with telephonic email and assessment services as with Employee Assistance Programs (EAP) is a plus.

Knowledge of the military culture and/or prior direct experience with the military preferred.

Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer.

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Serco employs over 100,000 people in more than 30 countries, delivering local services informed by many years of international experience...