VSB Technical Support Representative II
HP - Conshohocken, PA

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1068143

Description

ABOUT HP TECHNOLOGY SERVICES

HP Technology Services

is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.

We have over 6000 consultants and project managers in 110 countries helping clients to realign their IT strategies and make the best use of technology to create or capitalize on business opportunities.

We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecoms, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.

ABOUT HP TECHNOLOGY SERVICES SUPPORT

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Technology Services Support is expanding rapidly as enterprises of all stripes realize they "can't do it all".

ABOUT THE ROLE

Interact with Customer to ensure Customer satisfaction following established procedures.

Perform installations, reinstallations, maintenance, and repairs on Customer equipment.

Deliver standard services.

Provide break-fix reactive support and installation for volume and value products.

Qualifications

Education and Experience Required:
Minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience.

Knowledge and Skills:
Relevant product/company knowledge.

Moderately complex troubleshooting skills.

Basic analytical and communications skills.

Proficient in professional oral, written and telephone communication skills.

Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.

Ability to maintain ongoing relationships with customers, peers and support partners.

Ability to effectively interact and communicate with people at operation levels.

Perform reporting and administrative functions. Manage time effectively.

Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements

Job

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Services

Primary Location

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United States-Pennsylvania-Conshohocken

Schedule

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Full-time

Job Type

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Temporary Work

Shift

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Day Job

Travel

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No

HP - 14 months ago - save job - block
About this company
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Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...