Senior Technical Support Analyst
PACCAR Inc. 61 reviews - Denton, TX

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Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Position will be responsible for the installation and support for all client systems - PCS, Phones, Mobile devices, client applications.

Job Functions / Responsibilities

Essential functions (required to perform job):
Identifies, researches, and resolves complex technical problems involving PC's and related hardware.

Asset management, including purchasing, for IT hardware, software, and equipment.

Analyze existing operations and make recommendations for the improvement and growth of the infrastructure.

Installation, maintenance and support of 3rd party applications.

Manages mobile equipment (blackberries, radio's, factory mobile devices).

Responsible for the installation and support of client hardware and software.

Managing virus and OS patch compliancy for Information Technology Division (ITD)

Ensuring compliancy with asset management, software license management, data security and Sarbanes-Oxley audit requirements.

Operate maintain and install PC based applications and hardware.

Provide support for phone systems (phones and Mitel).

Support for smart equipment, electrical testers, applications and computer-based plant systems, include basic IT support of robotics infrastructure.

Support of plant systems including CHET, SMET, INSIGHT, CUMMINS configuration manager, ESA, VEPS, and EVT.

Work assigned shifts and/or weekends when needed.

Utilize a wide range of hardware and software tools to support PC, printers, network devices, etc...

Qualifications & Skills

Minimum 5 years experience in IT

A+, MCSE, Degree in management information systems or computer science preferred.

Strong technical knowledge in several of the following areas:
Electrical testers

DC tools


Network hardware

Protocols and Standards, including 802.11X, Bluetooth, TCP/IP, WINS, DNS, DHCP, DFS, ad scripting

Truck manufacturing IT support experience

Knowledge of manufacturing equipment support: PLCs, Smart Equipment, Robotics, automotive diagnostic equipment.

Must be a self-motivated highly productive team player with strong customer service and multi-tasking skills that is able to work with minimal supervision in a team environment.

Microsoft certification required (minimum MCDST), College degree in related field desired, customer service and telephone support experience required. Five or more years in Information Technology required.

About this company
61 reviews
Global and diverse opportunities! Smart and creative colleagues! Exciting assignments and growth prospects! What drives your career? Find...