Brief Description of the Organization
Citigroup's Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.
Credit Ops Unit Sr. Supervisor
Credit Ops Unit Sr. Supervisor -
Supervise 20-25 Credit analysts to perform effectively to achieve business goals.
Administer human resource related functions such as interviewing, hiring, performance management, salary actions, promotions, etc.
Execute all feedback, training, incentives, etc. in order to maximize departmental efforts.
Must be able to motivate team to achieve optimum results in productivity, quality and performance.
Must be able to develop staff and manage multiple priorities.
Coordinate unit workflow to assure quality and timeliness of account processing.
Provide leadership and guidance to approximately 20+ staff members to accomplish overall objectives by:
implementing/utilizing performance measures to provide feedback;
managing against performance standards;
communicating with customers daily at a supervisory level.
Act as a role model.
Other duties as required.
Schedule: Sunday through Thursday - 2:30pm - 11:00pm CST
BA/BS degree or equivalent training/experience.
Credit Operations experience strongly preferred.
Three plus years of related business experience including at least one-year supervisory experience.
Proven leadership skills, leading groups or teams.
Strong supervisory and basic management skills.
Ability to link team objectives and business results.
Experience with conflict resolution and problem solving.
Strong written, verbal and analytical skills.
Strong communication and interpersonal skills.
Basic PC skills including word processing and spreadsheets (Word/Excel).
Aspect experience preferred.
Experience in organizing and assigning daily work tasks.
Basic understanding of call center environment and company policies and procedures.
Proven ability to coach and motivate staff.
Demonstrated customer satisfaction skills.
Experience interviewing, writing appraisals and corrective action documents.
Office Location / Address
Sioux Falls, SD
Citi - 13 months ago
Citi is today's pre-eminent financial services company and was built to create a highly diversified financial services company that could...