This position will act as a primary contact for daily client and internal requests to include operational needs for complex clients for issue resolution, audit requests, client meetings, educational materials, report requests, and general inquiries. Assists in managing clients with respect to audit, including new accounts and products, to ensure satisfaction, profitability, and upsell. Acts as liaison with client audit, responsible for external presentations to clients and consultants. Responsible for tracking operational performance guarantees and maintaining documentation for client review. Works cross-functionally to develop strategies for upsells, expansion and plan implementation for new and existing clients. Utilizes technology, tools, processes and resources to anticipate and exceed client's needs and expectations.
Bachelor's degree in relevant discipline or equivalent work experience.
5-8 years of relevant work experience with a minimum of 3 years Account Management experiences.
Knowledge of the pharmacy, health-care, PBM industry and products preferred
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.
Express Scripts - 16 months ago
Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.