Data Center Analyst - - Austin, Texas
Avanade - Austin, TX

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Data Center Analyst - - Austin, Texas(Job Number: 18899)

Description

At Avanade, business and technology consulting isn't just your careerā€¦it's your passion And that means more than just working with new innovations It means using technology to solve business problems in ways that make a real difference to you, your customers, and the world

At Avanade, we:
-Are passionate about pushing the limits of Microsoft technologies to help our customers achieve their goals
- Thrive on open dialogue and debate
- We share best practices and solve problems through teamwork
- Are committed to growth - as an organization and for each individual

Major Responsibilities and day to day activities and/or objective for the role: - Monitoring and Application/Environment Support
- Monitor and support production applications
- Monitor Server Hardware
- Escalate production problems and issues as required
- Coordinate the resolution of application problems with all required support teams and customers
- Support and maintain daily, weekly, monthly, and yearly production job schedules
- Troubleshoot production applications
- Develop, Implement and support monthly production application performance metrics and server performance metrics (Problem Management)
- Monitor incident/request queues to ensure customer requests are prioritized correctly and remediate within communicated service level agreements
- Monitor and log datacenter physical access
- Other duties as defined by team leadership

Secondary:
- Provide daily, weekly and monthly operation reports
- Support, participate and maintain administrative tasks necessary to generate required status/availability reports
- Create and maintain support management documentation using defined processes

Qualifications

Required:
- Ability to work on a team
- Ability to work with little supervision
- Strong analytical skills
- Strong troubleshooting and problem-solving skills
- Ability to develop technical documentation, technical communications and project work plans
- Ability to facilitate knowledge transfer within team and outside customer groups
- Ability to work in a complex server environment
- Excellent verbal and written communication skills

Nice to haves:
- HP NSK (Tandem) experience, and MCSE or similar Experience
- Ideally 1+ yrs. experience in a multi-platform, multi-server and multi-protocol environment
- Experience in following defined work procedures

AvanadeĀ® Is An Equal Opportunity Employer Avanade promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status

Primary Location: United States-Texas-Austin
Travel: No |
Job Type: Standard
Region: - AGDN - ASR
Job: Systems Engineer
Capability Group: Con/Sol - Infrastructure

LOC: USA

Avanade Inc. - 20 months ago - save job
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