Financial Counselor- Centennial Medical Center- (full-time)
Centennial Medical Center - Nashville, TN

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Reviews alpha census daily and visits in-house patients; collects estimated patient liable amounts; works closely with outside agencies to ensure patient coverage.
      • Visit all self-paying patients in-house
      • Provide estimates to patients and/or physicians as requested
      • Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
      • Post ER and Patient Access deposits into PA system
      • Contact insurance companies for patient benefits and precertification requirements
      • Review alpha census daily for visits exceeding the original length of precertification and work closely with utilization review for concurrent certification
      • Assist patients with payment arrangements and charity applications
      • Work closely with outside agencies in helping patients apply for Medicaid and state aid
      • Maintain insurance files regarding updates and changes
      • Forward problems or concerns to Patient Access Manager
      • Enter pertinent insurance information into CPCS and prorate account
      • Enter notes into the collections system for all patient encounters
      • Maintain professional image and implement excellent customer service to customers
      • Complete financial analysis and collect estimated patient liabilities
      • Follow up with patients for necessary signatures if they were incomplete at time of hospitalization
      • Consistently receive and receipt payments from patients for hospital services in accordance with internal cash control procedures
      • Interact with Revenue Service Center Insurance Verification Department in establishing up-front payment arrangements with patients
      • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
      • Other duties as assigned

      • Communication - communicates clearly and concisely, verbally and in writing
      • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
      • Interpersonal skills - able to work effectively with other employees, patients and external parties
      • PC skills - demonstrates proficiency in PC applications as required
      • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
      • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

      • High school diploma or GED required

      • At least one year of collections experience required
      • Relevant education may substitute experience requirement

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