Automotive Service Writer
Meineke CT - Branford, CT

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We are now recruiting a Service Writer for this location. The Service Writer is the customer advocate for all automotive service and repair matters. He/She is responsible to listen and thoroughly understand the customer's service request or vehicle problems and arrange for an accurate diagnosis. The Service Writer recommends an appropriate service action or repair solution and manages delivery expectations on the part of the customer and technician(s) alike.

Acting as a trusted adviser, the Service Writer ensures the proposed service or repair solution appropriately matches the requirement. The Service Advisor's job is to earn repeat business by delivering high quality service and repair work in accordance with an honest and accurate estimate. The Service Writer has exceptional interpersonal skills and is a problem-solver by nature. The ideal Service Writer candidate has a high school diploma/GED, an unrestricted driver's license and clean driving record, an aptitude for automotive service and repair, and a pleasant and welcoming demeanor.

The following is a representative list of the duties and responsibilities associated with this position: -- Greet customers with a sincerely helpful attitude -- Carefully listen to the customer's requirement and promptly arrange for vehicle service or repair action -- Develop a repair estimate based upon the technician's diagnosis -- Monitor service/repair action and inform customer of progress -- Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media) -- Perform customer follow-up courtesy call to ensure delivery met expectations -- Perform marketing activities such as networking, calling upon businesses for fleet servicing, and present promotions to existing and new clientele -- Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials