Customer Service Associate IV
International Paper - Olathe, KS

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The successful customer service associate will performs the following

responsibilites:
  • Use proper telephone etiquette and techniques to answer customer
service calls in a timely, polite and professional manner.

  • Efficient in responding to customer and sales reps questions
pertaining to orders, product availability, price and delivery.

  • Provide pricing for orders and inquiries on the basis of sales rep
guidelines, price rules, and/or personal market awareness.

  • Work proactively to suggest available alternatives, other grade
choices, alternate warehouse availability, and encourage add-ons to

all orders.

  • Locate and expedite orders. Follow through on all promised
deliveries to assure customer satisfaction.

  • Process requests for credit and returns in a timely manner.
  • Work with a high degree of accuracy while entering orders into the
system. Assure that all details for the proper handling of each order

are clearly indicated in order entry.

  • Interact positively with customers, local divisions, account
mangers, sales reps and other internal employees to resolve issues.

  • Packaging knowledge desired.
  • Other duties as assigned.
Requirements

Essential

Preferred

Qualification

Proficiency

Qualification

Proficiency

Business Knowledge

Distribution Expert

Degrees

High School General Studies Diploma/GED

Functional Experience

Customer Service Experience 3 years

Software

PC Software-Microsoft Office Proficient

Use

MAX Proficient

International Paper - 19 months ago - save job - block
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About this company
418 reviews
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....