Client Service Manager I
Avaya - Puerto Rico

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Acts as a dedicated or designated liaison between the company and customers to improve customer satisfaction and to meet service level agreements. Responsible for the timely resolution of day to day problems and break/fix incidents for technical or operational issues. May team with any of the following to develop and implement an account management strategy that drives company revenue: account managers, project and program managers, engagement managers, systems engineers, sales team members, and service providers. Must use a wide range of tools to steam line efforts in troubled case management, escalation, reporting and customer stewardship. Possesses and maintains a clear understanding of key customer service entitlements and proactively monitors on a daily basis. Proactively identifies new service offer opportunities. Must ensure service plans align with customer revenue objectives. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems. Typically requires 3 6 years experience and a Bachelors degree or equivalent experience. This job does not have supervisory responsibility.
Avaya - 24 months ago - save job - copy to clipboard
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Avaya helps to tie the corporate world together. The company's communication equipment and software integrate voice and data services...