The Investor Business Solutions team objective is to provide Investors with viable mortgage servicing solutions to align with our business strategies and operational Goals.
Improve the current Repurchase Demand success rate of 21%
- Eliminating and/or mitigating monetary losses associated with Investor initiated Repurchase demands, Compensatory penalties, and Make Whole transactions.
Develop strategies to eliminate repurchases
Provide Servicing organization with awareness of impact servicing errors have on bottom line
Ensure operational processes and controls are in place and compliance to investor guidelines become part of core competency
Work with Investors to streamline the Demand/Inquiry channels
Penalty Fee Management
o PFA - Order attorney chronology, gather all pertinent system notes, review file history, account for events within the foreclosure process and update the IBS database.
- Penalty Fee Assessments (PFA)
o Non-Performing Loan Fee (NPL) -
Loan File Request
o Requests authorized by Audit Relations for pending and/or active external audit/examination(s).
- Provide loan servicing file documents for two functions: Audit Support and Asset Litigation.
- Audit Support File Request:
o Required documentation includes "readily available" specific loan servicing documentation as requested by the auditors/examiners.
o Authorized by Chase Legal for pending and/or active litigation
- Asset Litigation File Request:
o Required documentation includes all "available" loan servicing documentation to provide a complete "virtual access file".
5 years experience in mortgage banking
3-5 years of training and curriculum mapping experience
Presentation skills (in front of Large and small groups)
Experience in developing reports
Excellent analytical and communication skills
Strong PC skills required (Microsoft Office products and database software)
Ability to work with all levels management and staff
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
US-AZ-Phoenix-Chase Tower Phoenix / 52113
Retail Financial Services
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