Production Analyst
Merkle Inc. - Little Rock, AR

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Who we are:
Merkle is the largest privately-held customer relationship marketing agency in the United States. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees globally, Merkle is headquartered near Baltimore in Columbia, Maryland, with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai.

At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, and we hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:

Advertising Age A-List: Top Agencies to Watch in '12;

SmartCEO Magazine as a Future 50 Company ’11;

Baltimore Magazine-Best Places to Work 2009, 10, 11

David Williams named to the “Power 20 List” in Baltimore Business Journal ’11

What we need :
The Database Production Analyst is a member of an operations support team focused on providing operational excellence and delivery to a world-class commercial clients or non-profit organizations. The Production Analyst supports the clients’ production marketing database

Position Responsibilities:
Day to day execution and adherence to production database and campaign processes

Responsible for 100% accurate and on time delivery under tight deadlines

Interacts with clients, vendors, and internal team members to ensure timely delivery and processing of data feeds, successful job execution, and issue escalation

Creates clear/precise detailed job instructions and drives process improvements

Performs quality checks on all finished work

Maintains complex calendar to schedule tasks

Prepares accurate and quality presentations using Microsoft Word, PowerPoint, Excel and/or Visio

Demonstrates a high level of customer service, professionalism, and confidentiality in all communications

Creates and maintains day-to-day and other reports as required

Maintains Work Requests

Monitors updates to our system

Creates and maintains production documents as required

Other tasks will be assigned upon training, and assist with other business matters as requested

Required Skills

Qualified individuals possess the Merkle attributes of being smart, curious, committed to vision, passionate, fun/pleasant, an achiever and having a sense of urgency.

Bachelor's degree (BA or BS) from four-year college or university, preferably in Information Technology or related field

Three plus years experience in a production support role

Excellent written and oral communication skills

Experience working with databases or data warehouses

Strong Microsoft Excel, Word, and PowerPoint knowledge

Desire to learn SQL, and knowledge of basic SQL a huge PLUS

Detail oriented, organized and forward thinking

Experience with database marketing and direct marketing a plus

Ability to work in a team

Required Experience

Merkle Inc. - 21 months ago - save job - copy to clipboard