Job Title: Sales Support Supervisor Auto req ID: 77768BR Brand: Best Buy Employment Category: Full Time Job Level: Manager with Direct Reports City: Missoula State: MT About Us:
Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
What does a Best Buy Sales Support Supervisor do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.
A Sales Support Supervisor leads and coaches a team of sales support associates ensuring employees have the knowledge and skills to execute the company strategies. In addition to being people leaders, Sales Support Supervisors are detailed and process-oriented. They maximize these strengths to lead and execute in the following key areas within a store: standard operating procedures (SOP), inventory management, merchandising, asset protection, store functionality, and back office processes. They manage the front end of the store and frequently coach their team members on the sales floor, providing immediate feedback to reinforce their success and inspire them in areas where improvement is needed. They recognize behaviors where the employee puts the customer at the center of the shopping experience, addressing the customer needs and providing exceptional and unique customer value.
40% of your time you will:
Analyze individual and team performance of the sales support team.
Coach sales support employees, complete monthly one-to-one coaching sessions and quarterly performance appraisals with sales support team and across the store as necessary.
30% of your time you will:
Teach and coach the sales support team to execute business strategies and improve individual and team performance through a balanced leadership approach that considers customer, employee and shareholder contributions.
Ensure sales support team has the appropriate knowledge and expertise for continuous
learning and self-development.
Conduct regular training meetings per company plan.
30% of your time you will:
Create a profitable and engaging sales floor experience.
What are the Professional Requirements of a Best Buy Sales Support Supervisor?
High school diploma or equivalent
1+ years experience in coaching, training and inspiring employees (peer-to-peer or through reporting relationship)
Associates or Bachelors degree
1+ years supervisory/management experience
1+ years experience in a retail or customer service-oriented setting
Experience in the following areas: merchandising/presentation, inventory control, warehouse, asset protection, front-end operations and back office operations
Location Number: 000593-Missoula-Store Additional Job Information:
What are my rewards and benefits?
Accelerate your career with an iconic brand! Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. Empowered with knowledge you’ll help others to also do their best. While you’re making technology work for our customers, we’re making sure Best Buy works for you. At Best Buy we offer top salaries for management, including short term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment part of an industry that never sleeps. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.
Best Buy Co., Inc. (Best Buy) is a specialty retailer of consumer electronics, home office products, entertainment software, appliances and...