Bilingual Customer Support Center Associate
CBI - Payless - Kansas

This job posting is no longer available on CBI - Payless. Find similar jobs:CBI jobs

Payless ShoeSource is the largest specialty family footwear retailer in the U.S. and in the Western Hemisphere, with a team dedicated to democratizing on-trend and validated styles in footwear and accessories for the world. Our brands include Airwalk®, Dexter®, Champion®, American Eagle by Payless Shoe Source, SmartFit, BRASH®, safeTstep, and designer labels Lela Rose for Payless Shoe Source, Christian Siriano for Payless Shoe Source™ and Isabel Toledo for Payless Shoe Source. Our mission is to become the first choice for style and value in footwear and accessories for our target consumer.
Our world headquarters is centrally located in Topeka, KS, facilitating easy travel to all parts of the country. And Topeka enjoys close proximity to Kansas City and Lawrence, home of the University of Kansas, providing our Associates with multiple communities in which to reside.

The Bilingual Customer Support Center Associate provides centralized service for the daily support of all Payless Domestic and International Stores and their respective Associates and Customers. The main responsibility of this position is servicing Associates and Customer inquiries in regard to company initiatives, promotions, operational support and procedural changes. The position interacts with all departments and is accountable for Speed of Answer (SOA), the efficient use of company resources, documentation of calls, answering emails and providing recommendations to leads and management to enhance processes and systems. This position is location in Topeka, KS.

Job Responsibilities:
This position is primarily responsible for answering calls and assisting Store Associates. This position provides administrative assistance to stores for Payroll, Benefits, Marketing, Store Maintenance, Inventory, Logistics and Unforgettable Moments. The Bilingual Customer Support Center Associate answers calls and emails from retail customers and resolves customer complaints. Achieve call center objectives for talk time and after call work. Maintain weekly contacts in accordance with hours scheduled. Demonstrate a sense of urgency for all contacts.
Candidates for this position must be flexible with working evenings and weekends.

  • Bilingual skills in Spanish or French
  • Keyboarding skills, prior customer service and/or call center experience.
  • Excellent verbal and written communication skills
  • Maturity in judgment and flexibility
  • Ability to control calls for the benefits of the customer and the organization
  • Knowledge of Microsoft Word, Excel and Internet required
Equal Employment Opportunity Employer:
Qualified applicants are considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship, age, sex, pregnancy, sexual orientation, marital status, disability, veteran status or any other protected status.

E-Verify Notice:
This employer participates in E-Verify.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United Sates.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's form I-9 to confirm work authorization.
IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and /or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.
If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).
For more information on E-Verify, please contact DHS at: 1-888-464-4218.

Right to Work Notice:
If you have the right to work, don't let anyone take it away.
If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace.
You should know that -
  • No employer can deny you a job or fire you because of your national origin.
  • Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents.
If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language.
Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515.
In the Washington, D.C., area, please call 202-616-5593, TDD 202-616-5525

Or write to:
U.S. Department of Justice
Office of special Counsel - NYA
950 Pennsylvania Ave., N.W.
Washington, DC 20530