The Inbound Pharmacy Product Associate is focused on converting existing pharmacy customers to using Cigna Home Delivery. They are responsible for providing a high level of customer service, quality, and accuracy by taking inbound calls from our customers. The Inbound Pharmacy Product Associate will answer a variety of customer inquiries pertaining to home delivery pharmacy products..
Improve mail order utilization through inbound sales conversion.
Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence.
Promote company by providing superior customer service and inviting referrals
.Actively listens to customers, probes for clarification, and provides consultative guidance based upon customers individual health needs.
Majority of the day will be sitting at desk taking inbound calls. . Requirements
A high school degree or equivalent is strongly preferred.
Ability to handle a large volume of calls
Two to five years of customer service experience in any industry.
Excellent communication skills
Position requires excellent interpersonal skills, ability to understand and interpret policy provisions
Demonstrate strong data entry and typing skills with proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably
Ability to use telephone equipment, including headset
Communicates information in a tactful and positive manner at all times
Ability to understand complex oral and written directions as well as technical information .
CIGNA - 20 months ago
With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...