Job Requisition Number |
Pet Nutrition Specialist
Primary Work Location
Missoula, MT, US
Average Hours Per Week (Note: These hours are estimated and are subject to frequent increases/decreases due to business needs)
We are looking for team members that are passionate about their pets and the bond that is created between humans and animals. As a CROSSMARK Pet Nutrition Specialist, your job will be to educate pet lovers on a leading dog and cat food product. The Pet Nutrition Specialist will be interacting with customers in a retail pet store by approaching animal owners and discussing food choice, formulations, and the well-being of their four-legged friend. If you have a love for animals, and are enthusiastic when talking about animal products and health, you are exactly what we want for this team. These events are Friday night, Saturday and Sunday, so apply now if you are looking for a weekend job!
The Associate is responsible for completing in-store pet food and non-food customer interactions with shoppers and their pets. The Associate acquires and maintains a high level of knowledge of products represented. The Associate intercepts consumers and educates, advises, and sells pet products in a professional manner. May also include merchandising and stocking of products as needed. Maintains an overall professional appearance consistent with the requirements of the job.
Duties and Responsibilities
Must be able to work in-store to enthusiastically interact with and educate shoppers on identifying pet nutritional needs while communicating the features and benefits of the product(s) represented.
Has desire and ability to proactively intercept, engage, interact, and sell product to the store personnel, shopper and their pets in a positive manner.
Must be able to use marketing materials to effectively communicate specific nutritional information, product features and benefits as provided in the training materials.
Hand out pet product samples/materials to shoppers and pets in store.
Collect shopper feedback and enroll shoppers in direct marketing programs.
Use interactive technology and websites to access information and share data with store personnel and shoppers.
Work with store personnel to enhance product knowledge, authenticate inventory and display merchandise.
Provide regular feedback to Retail Supervisor as well as client regarding store performance, shopper feedback and store feedback.
Maintains a professional appearance consistent with the requirements of the job.
Achieves 100% execution on assigned work.
Assists with preparation for client visits and completes audit corrections.
Builds and maintains professional attitude and rapport with store personnel, shoppers, and vendors to effectively meet company and client objectives.
Completes expense reports as per Company Policy, if applicable.
Prepares and submits all on-line requirements on the same day as Event execution.
Note: This job description does not imply that the above functions are the only tasks that may
be performed. Associates will be expected, if possible, to follow any other job-related
instructions and perform any other job-related tasks as directed by management.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed above are representative of the knowledge, skills and/or
abilities required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential duties.
Must provide your own personal tablet computer and bring to every work shift, except in those states which require alternate arrangements.
Education/Experience: High school diploma or general education degree (GED) and retail sales consulting experience required. One to three months’ related experience and/or training or equivalent combination of education and experience may be substituted for this requirement. College degree or college courses in animal science, pre-medicine, biology, veterinary technician or related fields are a plus.
Physical Demands: The associate will be regularly required to:
Interact with animals
Stand up to 8 hours at a time
Use hands and fingers to handle or feel
Reach with hands and arms (including reaching overhead)
Talk and hear
Visual ability to read instructions and perform events
Climb (including use of a 6’ ladder)
Be in contact with cleaning supplies
Lift and carry up to 50 pounds (including occasional lifting of up to 75 pounds)
Physical Appearance: Individuals must ensure a professional appearance and proper grooming
is in order. The associate must present a neat, clean, and appropriately groomed appearance. Specific Retailer Dress code requirements are included in the training documents. In addition, tattoos or facial piercings must not be visible while the associate is engaged in their work assignments.
Proficient use of a Personal Computer and Tablet or other technological devices, if applicable, and good working knowledge of Microsoft Word, Excel, and Outlook.
Strong, passionate interest in pet well-being and direct experience with pet(s) and/or pet relationships preferred.
Ability to work in pet stores, veterinary offices and pet grooming offices or related environments that have dogs, cats, and other animals in close proximity and willingness and ability to touch the pets is required.
As needed, ability to lead, guide and mentor peer associates on all essential duties and responsibilities as listed above
Specialized Knowledge, License, etc: None
Supervisory Responsibility, if any: None
Working Conditions (environment in which the job is performed): Retail pet store environment with some travel.
Language Skills: English is the primary language skill; however, bilingual skills may be required
based on business necessity.
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