This position is responsible for the daily supervision of 50-70 telephone agents performing inbound and outbound customer service activity in the contact center. The supervisor will play an important role in ensuring that Customer Service Representatives are meeting or exceeding established service levels.
Qualifications include a high school diploma or equivalent, with emphasis in business administration or customer service. Two years of previous supervisory experience is required, with a strong emphasis in customer service. Candidates must have excellent communication skills, the ability to manage multiple priorities in a fast-paced environment, and a working knowledge of Microsoft Office software applications. Strong supervisory skills are a must. The ability to effectively coach and motivate through positive communication and feedback is essential for success in this role. This position will primarily work second shift hours, with some weekend work required on a rotating basis.
CareerBuilder - 3 years ago