IT Program Manager, eBusiness Solutions
Eaton Corporation - Township of Moon, PA

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Eaton Corporation has an opening for an IT Program Manager, eBusiness Solutions. This position can be located in Pittsburgh, PA, Cleveland, OH, Raleigh,NC or Asheville, NC. Primary responsibilities include but are not limited to: responsibility for establishing the overall IT strategy for solutions to enable global sales and marketing organizational success. Areas of process and application responsibility include eCommerce, such as electronic data interchange (EDI), business-to-business and business-to-consumer web stores, and trade data marts such as IDW; external customer-facing systems for order management, configuration, and related processes; customer portals; mobile strategy for sales and partners; IT support of the website; sales and marketing operations tools, such as lead management, sales activity management, and customer relationship review; and the analytics and data management processes and tools required to enable effective use of these solutions.

To achieve program objectives, this position will manage a staff of functional analysts and eCommerce specialists, and is indirectly responsible for the IT team that administers and supports the solutions. This role also determines governing principles for solution design in conjunction with technical leadership, ensures that proper governance processes are in place, and that they are executed consistently. This position will report directly to the Director – IT OpEx & Global Programs. Essential functions include but are not limited to: • Evaluate business and technical needs of Electrical Sector global and regional sales and marketing organizations, analyze gaps in strategic IT solutions, and recommend application to address the gaps • Collect voice of the customer input from key users and leaders – both internal and external as appropriate – as input into formulation of the strategic direction, prioritization and program roadmap creation, budgeting, and implementation planning • Collaborate with global and regional business and IT leaders to determine the roadmap for deploying strategic IT eBusiness applications • Drive the creation of the annual profit plan for Central IT’s investments in eBusiness solutions, and align with Electrical Sector regional IT profit plans to ensure that there is a full and cohesive resourcing plan for deployments, extensions, and support of strategic tools throughout the Electrical Sector • Facilitate alignment among sales and marketing business and IT leaders throughout the Electrical Sector, and interface with similar leaders in the Industrial Sector to solicit direct inputs to strategy, communicate out key initiatives, and drive organizational alignment • Establish program playbooks for key solutions, providing to the Electrical Sector regional IT groups the tools, best practices, governance principles, cost guidel...

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Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers...