Program Manager- Operations & Real Estate
The Walt Disney Company - Burbank, CA

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The Program Manager is responsible for the overall scope development, planning, and execution of the recurring Capital program for the assets in his/her assigned geographical area. The number of assets in the Program Managers portfolio will total approximately one-third of the 140 facilities that are managed by the West Coast Operations division of Disney Corporate Operations and Real Estate (CORE).

The Program Manager is accountable for developing, maintaining and improving the integrated recurring five year investment plans for multiple CORE managed areas. This individual will develop consistent, accurate and realistic information in the plans and lead the development of feasible asset strategies for multiple assigned areas. This individual will help the customers (both internal and external to CORE) to think strategically and assist them in making informed business decisions. In addition, he/she will: develop and drive a consistent, accurate and realistic long-term master plan schedule; influence customers in regards to planning objectives; drive towards achieving consistency, accuracy and fairness in applying category and priority criteria; and ensure that the justification of each project is solid (e.g. IRR, Operational Improvement, Lifecycle, etc.) and meets the criteria needed for Capital investment.

This position will be responsible for developing and maintaining accuracy and consistency of the planning database and data integrity for multiple assigned areas. This will include coordinating with consultant estimators and engineering firms to ensure that each project has an accurate estimate and a well developed work scope. In addition, this position will coordinate the collection of actual data upon the completion of work and update the planning database. This position will also ensure that reports and presentations are prepared to facilitate the planning and decision making process.

This role will be responsible for the management of the current year recurring capital plan for assigned portfolio, maintaining accurate forecasts, cash flow, and schedule. This role will also be the point-of-contact for business unit projects, developing schedules and estimates that will help the decision making process. In addition, this position will be responsible for the project management of work not performed by Disney internal shops. This will include contract development, change order negotiation and processing, and invoicing.

The successful individual will have extremely strong leadership and communication skills in order to interact with Corporate and Studio executives and partners from other segments on a frequent basis and will also be an experienced business savvy individual with technical expertise in order to provide recommendations and represent the Director, West Coast Operations in making good business and asset strategy decisions. He/She will require frequent and strong partnership and collaboration with Infrastructure Services, Business Units, Production Services, Corporate Real Estate, Environmental and Safety/Risk Management to develop a credible, quality Facility Plan for the West Coast Operations group.

Primary Responsibilities:
Resource Management
  • External resources
Design Consultants
Estimating Consultants
General Contractors and sub-contractors
Third Party Property Management Companies

  • Internal resources (matrix organization)
Operations (Infrastructure Services, Support Services, Facility Services)
Design & Development
Corporate Real Estate
Sourcing and Procurement
Corporate Legal
Corporate Finance
Multiple Business Units

Develop, maintain, and improve recurring, integrated multi-year plans for assigned areas (in conjunction with the Infrastructure Services team) with a special focus on one year out.
Develop realistic, consistent, and accurate information for the plan. Combine industry and Disney specific experience to develop and maintain the plan. This will include leveraging internal and external estimators and engineers.
Help customers (both internal and external to CORE) think strategically and assist them in making informed business and engineering decisions with respect to how their intended projects will impact the surrounding facility (structure and systems). Also help customers understand what the various initiatives might cost in both financial and human resources, influencing alternative solutions when appropriate.
Participate in the development of realistic asset strategies for cyclical needs.
Develop and drive a consistent, accurate, and realistic long-term master plan. Work closely with Infrastructure Services, Production Services, and the business units to position work to optimize advance planning.
Influence Infrastructure Services and the business units to accurately, consistently, and fairly apply the prioritization criteria.
Perform statistical research, analysis, and benchmarking as required.
Develop and cultivate strong relationships, trust, and collaboration.
Prepare presentations for executives and other Disney partners as necessary.
Partner to develop metrics and use them to achieve performance and operational excellence.
Work with your leader to develop business strategies, processes, goals, and measurements.
Ensure that reports are prepared to facilitate the decision making process, including adequate scope definition, strong justifications, and accurate estimates for each project.
Ensure the collection of actual data upon the completion of work and updating the database accordingly.
First point of contact for small to medium size business unit initiated projects. Will help to coordinate estimating and scheduling of these projects.
Plan, develop, coordinate, and execute multiple simultaneous projects of up to $2M each with minimal supervision.
Prepare and manage project plans, budgets and schedules.
Manage and own design as necessary.
Develop RFPs, work with Sourcing and Procurement to manage the bid process, manage contracts and negotiate change orders.
Ensure that invoices are approved and paid as appropriate.
Successfully predict cash flows for projects, both managed by outside contractors and managed by internal Disney trades.
Coordinate contractors and ensure they abide by Disney practices, policies, and procedures.
Ensure that assigned projects are constructed per the approved drawings and specifications.
Ensure the accuracy of job cost reports and forecasts for all assigned projects.

  • Bachelors degree required (Preferably in a technical field like Engineering, Construction Management, Architecture or equivalent)
  • Professional Engineering License is desired
  • Masters degree in technical or business field.
  • Minimum of 7 years of applicable experience.
  • Strong ability to multi-task and meet deadlines.
  • Excellent planning skills.
  • Demonstrated strong technical skills.
  • Excellent analytical, problem-solving skills using fact-based objective orientation.
  • Ability to creatively and effectively value engineer.
  • Demonstrated ability to draw conclusions and develop recommendations.
  • Strong issue resolution skills with a demonstrated structured thinking ability.
  • Excellent partnering and relationship building skills.
  • Strong customer service orientation.
  • Confident presence enabling him/her to deal effectively with executive management level.
  • Ability to communicate with and present to all levels of the organization, up to senior executives.
  • Proven knowledge of project management process.
  • Strong computer proficiency within a Windows environment, including Word, Excel, PowerPoint, and Project.
  • Proven strong written and verbal communication skills.
  • Demonstrated leadership skills.
  • Ability to effectively resolve conflict.
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, interactive media and consumer products. Disney is a Dow 30 company with revenues of nearly $38 billion in its most recent fiscal year.

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