The Systems Support Specialist is part of Lowell Observatory’s Operations Department. This position provides support for general operations, troubleshooting and maintenance of IT systems; manages IT system infrastructure and any processes related to these systems; provides problem identification, diagnosis and resolution of all client problems; and provides support for the escalation and communication of status to management and internal customers. Must have excellent customer service skills and the ability to work with all disciplines in this growing company. This position reports to the Deputy Director for Operations.
Environment incorporates several geographically distributed sites (Mars Hill, Anderson Mesa and DCT site in Happy Jack).
Core duties include general helpdesk support and trouble-shooting; core network and server operations (switches, “cold starts”, power up/down); part of on-call rotation; basic phone operations; ability to contact tech-support vendors; operating system updates; apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Key duties include analyzing Help Desk trouble tickets and formulating and implementing solutions. A primary goal will be to promote self-sufficiency among the users.
Foster effective working relationships and consensus across geographical areas and functions.
Responsible for assisting in effective provisioning, installation/configuration, operation and maintenance of the diverse infrastructure.
Designing, implementing, and migrating to a new Windows domain with Active Directory
Experience in website design and maintenance.
Ability to provide technical software, hardware and network problem resolution.
Perform system backups, system installs, end-user support
Assist in the researching and interpreting relevant regulations, guidelines, and standards relating to known best IT practices.
Assist in procurement and purchasing activities; bid analysis, invoice auditing; purchasing forms; bid requests; material requisitions; purchase orders; reports; trending; fixed asset auditing
Assist in training end users on common applications.
Maintain data center environmental and monitoring equipment
Other duties as assigned.
Attention to detail. Ability to prioritize work effectively under pressure, to follow timelines and to complete tasks on schedule. Excellent interpersonal skills and ability to work effectively and professionally with departments, agencies and personnel of diverse backgrounds. Excellent written and oral communication skills. Self-motivated, able to work with minimal supervision. Must have a desire to learn new solutions and to share that knowledge. Able to handle confidential employee and company records with discretion. Excellent time management skills.
Minimum of three (3) + years of progressively increasing responsibility and directly related experience. Bachelors (4-year) degree, with a technical major, such as engineering or computer science preferred, but any combination of education and experience will be considered. Strong written and oral communication skills. Must be able to interact professionally with all employees. Responsibilities occasionally require working evenings and weekends, sometimes with little advance notice.
Status: Full-time, Regular
FLSA Classification: Exempt
Compensation Type: Salaried
Benefit Eligible: Yes
Location: Mars Hill Campus Flagstaff, AZ
Web site: www.lowell.edu
Please complete an application (found on www.lowell.edu) and send it with a resume, letter of interest addressing your qualifications, phone numbers and/or e‐mail addresses of three references to the email on the Lowell application. This posting is open until filled with the first round of applications reviewed on March 25, 2013.
Lowell Observatory is an Equal Employment Opportunity/Affirmative Action employer and provides equal employment opportunity to all persons without regard to race, color, religion, sex, national origin, age, genetic information, disability, veteran status, political beliefs, sexual orientation, and marital and family status.
Lowell Observatory provides reasonable accommodations to applicants with disabilities. This nonsmoking campus is at an elevation of 7,000 ft/2100m. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources office for assistance.