Help Desk Analyst
Cognizant - New York, NY

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Cognizant Technology Solutions is looking for a Help Desk Support Analyst to work on a project in New York. This role includes the support of PCs and laptop, email administration, file / print services and remote access provided on a standard operating environment. Other IT tasks include moves/adds/changes, PC software installation, intranet support (or equivalent) and LAN access.

Supply and install new desktop equipment and software, including printers, scanners and other desktop peripherals as per well established procurement procedures

Supply and install upgrades to desktop equipment and software

Recommend desktop standards such as suitable hardware and software configurations to continuously reduce the cost of ownership

Supply, install and upgrade LAN server software

Establish asset management system to track desktop equipment and software, including license management

Relocate and re-install of desktop equipment as requested by users

Provide introductory training for new users covering the desktop computing environment and the specifics of their particular PCs

Identify hardware and software faults (LAN and desktop) and remove impact from business within timescales defined in SLR

Ensure desktop / LAN documentations are kept up-to-date

Cognizant (NASDAQ: CTSH)

is the fastest-growing global IT services and business process outsourcing solutions provider, headquartered in Teaneck, N.J. Cognizant’s single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger.

Today with over 50 delivery centers worldwide and over 111,000 employees as of March 31, 2011, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500, and is ranked among the top performing and fastest growing companies in the world.


Cognizant is an Equal Opportunity Employer M/F/D/V


Graduates/Post Graduates with 5+ years of experience

About this company
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Cognizant Technology Solutions remains mindful of the state of your technology. Cognizant provides application maintenance services,...