Center Coordinator
USO - Washington, DC

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Please note: This is an opportunity with the USO of Metropolitan Washington. Interested applicants should apply using the instructions in the 'details' section of this posting.

The USO Center Coordinator will assist the Director of Center Operations with daily operation of USO Honor Guard Lounge at Joint Base Myer-Henderson Hall as well as programs and services for other honor guard units at Joint Base Anacostia-Bolling, 8

th

& I and TISCOM.

Responsibilities/Duties

Maintains and fosters a positive working relationship with installation leadership and partners such as Morale, Welfare and Recreation (MWR), housing offices and privatized housing officials, community services and various other organizations. Serves as
the official USO-Metro representative and liaison at briefings and other meetings reporting on ALL offerings of the organization in the region.

Ensures that standard USO services and lounge services are conveniently available and promoted in the community served and that all populations eligible for service are represented in program offerings.

Recruits and maintains a robust volunteer work force to staff the center, carry out special interest groups and assist with special events. Provides regular training, orientation and recognition to volunteers.

Monitors and directs the day-to-day operation of the lounge to ensure that goals and objectives are met, supplies are procured, and that services are being accomplished efficiently and effectively.

Interviews, trains, and schedules volunteers. Identifies/recruits volunteers to handle some administrative responsibilities.

Ensures volunteers are used effectively, enhancing work environment and reducing the paid staff workload.

Prepares written correspondence to keep volunteers informed.

Prepares monthly statistical reports. This includes guest traffic and volunteer hours. Also prepares a monthly financial report, itemizing expenses and donations, both cash and in-kind products/services.

Ensures that standard USO Services are promoted and available through Center operations. Programs include -

The Guide to Washington and Baltimore; e

mergency housing and food assistance; distribution of tickets when available; infant car seat loaner program; holiday programs; support for Welcome Homes and Farewells; activities and events for families of the
deployed; Movies on the Lawn; and United Through Reading.

Ensures that lounge services including internet, Wi-Fi, video gaming, cable TV, reading materials and movie library are available to service members at times that meet their needs.

Works with the local installation leadership and partners to create and deliver unique and tailored special events designed to serve the needs of the military in the centers’ community either in partnership with other military support organizations (such
as MWR, Family Services, Units, etc.) or signature USO events.

Provides advanced notice to military leadership and partners in coordination of efforts on military installations and invites their participation in all USO activities.

Assists the programs and services department with the carrying out of USO programs when necessary or directed. Provides support to other USO-Metro events at other locations in the Metropolitan Washington area when needed and/or required.

Receives requests for USO-Metro support and evaluates opportunities with Director of Center Operations.

Prepares and delivers regular briefings to the command and speaks publically on the installation about

ALL

USO-Metro programs and services.

Produces periodic publications (i.e. monthly newsletter, flyers, posters, etc.) that keep installation leadership/partners and community residents informed of USO-Metro sponsored programs, services and events.

Makes regular updates to the organizational website regarding USO programs and services on the installation.

Maintains current base statistics/information (i.e. how many live there, what commands on board, base strategic plans, etc.), as well as distribution list of base leadership, target community groups, command leadership, current customers. Assists with the
distribution of information as well as the instruction of USO colleagues with appropriate POCs when appropriate.

Maintains clean and safe center that presents the USO in a positive light to the community.

Maintains standard operating procedures for the center and center volunteers that outline the continuity of programs and services.

Maintains organized records, accurate financial records and accounting of furniture, fixtures and equipment.

With the Director of Center Operations, seeks regular input and feedback regarding center operations and incorporates findings into future offerings.

Attends organizational meetings and assists with programs when necessary.

Other duties as assigned.

Required Qualifications

Polished communication skills with ability to interact well with the public, military and staff.

Excellent written and oral communications skills with emphasis on creating and writing collateral material.

Experience soliciting in-kind contributions in support of program activities.

Highly organized, accountable, flexible and self-motivated with the ability to manage multiple tasks and remain calm in hectic situations. Must be able to use discretion and tact when dealing with sensitive issues.

Excellent computer skills in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint and Publisher. Become fluent in Volgistics volunteer management software.

Excellent communication, event planning and organizational skills.

Self-starter with attention to detail and solid ability to keep supervisor informed.

Must possess good judgment and be able to work independently, while keeping supervisor informed.

Must be high energy, possess a can-do spirit and be customer service oriented.

Some work outside traditional hours.

Customer service oriented. In tune with needs of military, volunteers and USO-Metro.

Education/Experience:
Bachelor’s Degree in communications, marketing or social services preferred.

Must be able to recruit, train and manage volunteers.

Prior experience in a non-profit or military setting a plus.

Knowledge of the USO and working with the military a plus.

Details

This high visibility position is offered with a competitive compensation package including base salary and superb benefits.

Please note: This is a position of USO of Metro DC. Applications or resume submittals for this position are not accepted through this site. Interested and qualified candidates should submit their resumes in confidence. to:

Carole Chandler

cchandler@verizon.net

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