« Work with the sales team to develop and implement programs to service and retain group business
« Research the competitive catering environment to define potential sources of Catering business and to determine the strengths and weaknesses of competitors
« Develop annual Catering sales plans to attract specific customer segments
« Personally sell and coordinate the sales efforts of all Catering department staff
« Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
« Establish/ensure adherence to all department and Sofitel guidelines, policies, and procedures
Department/Position: Catering and Conference Services Manager Page 2
« Direct and assist catering and Conference Cooridnator in setting annual personal objectives and goals
« Evaluate individual employee performance, determining improvement and training needs and requirements for advancement
« Oversee and support the functions of Catering and Conference Coordinator in the preparation, planning, and servicing of their accounts
« Personally manage all high level VIP group business
« Meet with association executives, meeting planners, and other convention officials to finalize plans concerning meetings, food and beverage functions, and recreational activities
« Provide personal attention to clients from the time group is classified as definite until the bill is paid to ensure total guest satisfaction of group needs.
« Participate in the creation of banquet menus
« Distribute Banquet Event Order and group resume information about assigned groups to all appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
« Inform operating departments of any changes, additions, or deletions to assigned groups’ function plans
« Schedule and coordinate pre-convention briefing sessions with assigned groups and appropriate hotel departments to review all details and record any last minute changes
« Check all functions daily, meeting with specifically assigned clients every day
« Be available to clients for any last minute needs
« Greet convention representatives upon their arrival to the hotel
« Ensure that the times and locations of meeting events are posted daily in appropriate areas and on daily event sheets
« Prepare recap information at the end of the meeting or convention, comparing forecasted room pick-ups and meeting/function guarantees with actual figures
« Schedule and coordinate a post-convention briefing between convention representatives and property department heads to critique events and services
« Discuss the group’s plans for future events, encouraging re-bookings
« Maintain accuracy of Catering and Conference Management information in Hotel system
« Attend all meetings as appropriate: staff, department, food and beverage, sales, Banquet Event Order, pre-convention, and post-convention
« Ensure that the Catering and Conference Management department builds good relationships with other hotel departments, employees, and outside vendors and agencies.
« Other duties as assigned
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