Answering telephone calls and providing software support to
corporate users of our Enterprise Security products.
Agents will be expected to collect information related to
product enhancement requests and document software and
hardware problems from corporate users.
Expected to manage multiple issues and prioritize customer
Work on various projects such as writing technical notes,
product documentation, training of other employees, and
conducting research on customer problems.
Excellent customer service skills and a team focus.
Fundamental knowledge of LAN, WAN, internetworking
technologies, TCP/IP, SMTP, and DNS.
Understanding of Windows environments is necessary.
Experience with UNIX/Linux and Solaris environments is
Strong troubleshooting, follow through, interpersonal, verbal
and written skills.
Two year Technical Degree or equivalent experience.
One year of technical support experience is preferred.
Symantec - 18 months ago
Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...