Helpdesk administrator
e-Dialog, an eBay company - Burlington, MA

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Areas of support include desktop productivity tools remote access mobile computing and conference room resources Able to assemble install upgrade and configure new computing resources including hardware software and applications in a Microsoft environment Facilitate repair and maintenance of equipment including PCs MacBook Printers and conference room resources both directly and through contracted vendors Ability to quickly diagnose system hardware software or operator problems and to recommend corrective action Maintains user and system account accuracy via MS Active Directory Works with a ticketing system and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community Establishes and maintains a parts inventory for personal computers as well as other supplies and computer centerrelated materials Support network and telecom engineering teams with projects as needed Produces and maintains clear and usable documentation of hardware software and problem resolutions Nortel BCM phone System knowledge a plus Candidates must be proficient in Windows XPWindows 7 and Microsoft Office 20072010 Experience Supporting Apple Products (MacBooks) Basic understanding of Networking Fundamentals (Routers Switches Firewalls Cabling Wireless) Remote user support Ability to work with very limited supervision Antivirus and backup software knowledge Basic understanding of Active Directory User Environment