Assistant General Manager
Dave & Buster's - Providence, RI

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People: Hire, train, retain and develop team
  • Cultivates a strategic team environment that provides exceptional guest service while directing a specific area of the management team and ensuring all staff members perform at a consistently high level.
  • Assists in the on boarding process of interviewing, hiring, and orientating quality candidates to increase retention and morale.
  • Communicates with GM, Senior Manager, and Training Manager on staffing needs and hiring programs to ensure proper usage.
  • Ensures and assists in the execution of all staff and manager training programs, and ensures that all communications, documentations, and evaluations are completed in a timely manner.
  • Ensures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the guest experience.
  • Leads and influences staff and managers through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
  • Selects and develops hourly leadership for more responsibility or internal promotability into management program.
  • Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards, and execution of the performance management process.
  • Ensures that meetings are executed shiftly, weekly, monthly, quarterly, or annually as expected to facilitate communication and create synergy.

Profits: Optimize financial results (drive sales and control costs)
  • Analyzes financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets for specific departments, providing recommendations to GM on improvements.
  • Maintains systems which ensure overall fiscal responsibility for inventory, ordering, storage, usage, etc.
  • Is responsible for all aspects of a particular area of the operation to facilitate the fulfillment of financial goals and company initiatives.
  • Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies, maximizing profits and minimizing costs.

Sales: Manages annual budget and business plan to meet targeted financial performance
  • Sets department goals by period for individual area.
  • Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
  • Ensures the execution of private events to maximize sales and increase the guest experience.
  • Administers decisions around all store sales and performance incentive programs.

Guests: Consistently meet the standard for the guest experience (quality of operations)
  • Delivers an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Ensures a well maintained, safe, secure, and sanitary environment for all D&B guests and staff.
  • Monitors service cycles and coaches managers on operational standards to ensure guest satisfaction.
  • Encourages and role models proactive guest management by recognizing opportunities before they occur, resolving the ones that do, and leaving the guest with a positive experience portraying a positive company image at all times.

NSO : Actively participates in succession planning by developing promotable people
  • Provides training support for New Store Openings (NSO), as needed.

  • Demonstrated knowledge and execution of current D&B operating standards.
  • Demonstrated ability in developing team members in areas of responsibility.
  • Demonstrated ability to achieve expected store financial results in areas of responsibility.

  • Demonstrated ability in creating and communicating a vision.
  • Demonstrated ability to achieve expected store financial results in areas of responsibility.
  • Holds self accountable to high personal standards of conduct and professionalism.
  • Excellent coaching and developing skills.
  • Respect for individuals (customers, vendors, and employees).
  • Appreciation of diversity (thought, ethnic, gender, etc).
  • Flexible in approach; can readily adapt to business and team needs and changes.
  • Open to feedback and self improvement.
  • Dressed in proper dress code requirements, looking neat, clean and professional at all times.
  • Exercises good judgment and decision making skills.
  • Previous restaurant and/or bar experience desired.


The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

About this company
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EAT. DRINK. PLAY. Fun at Dave & Buster's means dining on great food. Grabbing a drink with friends. And winning big. Real big. Best of...