The RAC Customer Service Representatives (CSR) provide customer service to the provider communities; ensuring that all Medicaid Recovery Audit Contractor (RAC) Services inquiries are answered and responded to within established timeliness standards and record all required and viable information in the Cognosante Audit Recovery Management System (ARMS) all with high accuracy. This is achieved by properly following call center and ARMS related procedures.
Key responsibilities include:
Respond to incoming inquiries, telephone and/or written, from providers
Research and resolve inquiries in a professional, timely, and accurate manner
Document all inquiry activities in the appropriate reporting system
Provide responses to inquiries in writing
Image and archive received correspondence
Receive incoming mail and faxed correspondence
Sort, slice, count, and track correspondence receipts
Establish the Standard Date of Receipt
Open each piece of mail to determine its appropriate destination
Operate high volume scanning/imaging equipment
Actively participate in Cognosante HCS operational and ongoing training
Participate in weekly meetings
Be prompt, present, and actively participate in required meetings and training
Complete assessments in a timely manner and to meet/exceed standards as outlined by management
High School Diploma or GED
Knowledge in processing systems
Understanding of basic customer regulations
Six months of customer service experience
Attention to detail
Ability to work both independently as well as in a team environment
Ability to assess workload, meet deadlines, and adjust as needed
Minds on health. Changing the future of healthcare.
Cognosante is leading the transformation of healthcare, providing technical healthcare solutions to federal and state clients. Based in Washington, DC with 200 employees throughout the US, we are the thought-leaders on the forefront of the latest technology developments in federal healthcare. Our capabilities in healthcare transformation, Medicaid management and health communications allow us to deliver the best solutions that are efficient and effective for our customers and the country.
We are excited about a bright future. We invite you to join us on the journey.