Job Description
Improving Lives. Improving life for everyone . A subsidiary of Baxter Healthcare, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home.
BioLife employees work schedules supportive of our operating hours, which vary by location, however generally range from 5:30AM – 9:30PM Monday – Friday .
This particular position is a part-time position (20-25 hours per week): Five days per week: Tuesday through Friday would be 3:00-7:30 and Saturday would be 7:00-12 or 12 to 5:00.
For specific location center operating hours visit: biolifeplasma.com.
Summary :
Under the general direction of the Plasma Center Manager provides receptionist support to the plasma collection center. Primarily provides customer service and performs administrative duties.
Essential Duties and Responsibilities:
Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills.
Answers incoming phone calls in a timely manner exhibiting strong customer service skills.
Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to:
Verifying appointment times.
Assisting donors with future appointments,
Ensuring repeat donors scan in electronic system.
Creating or pulling donor record files.
Verifying prior donations.
Requesting identification for new donors.
Notifying the appropriate personnel that visitor/donor has arrived.
Contact donors to remind them of physical appointments.
Performs other duties as necessary.
Other Duties and Responsibilities:
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Job Requirements
Qualifications :
Candidate should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers. Requires excellent English language comprehension, both written and verbal. Experience in Microsoft Office Suite applications. Must be able to prioritize work and handle multiple projects simultaneously.
Education and/or Experience:
High School Diploma or equivalent.
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
Experience in a laboratory, hospital, or other regulated environment is a plus.
Physical Demands/Work Environment:
Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift. Must be able to communicate face to face as well as over the telephone.
Doing Work that Matters
Baxter provides its employees with comprehensive compensation and benefits. To view additional opportunities at Baxter and to learn more about the company, please visit our Web site at http://www.careers.baxter.com/. EOE M/F/D/V.
