Mortgage Banking - Asset - Ownership Collector II - Tempe, AZ
JPMorgan Chase - Tempe, AZ

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Job Description

Primary function of this department is to manage detailed activities associated with Loss Mitigation and Collections to mitigate risk to Chase and/or investors on loans in default. This position collects past due mortgage accounts and manages specific loans assigned to the Collector.

Principal Duties and Responsibilities

Organize and prioritize assigned loans based on various factors, including date of most recent contact, promise to pay not kept, and borrowers' financial information.

Generate outbound calls to delinquent borrowers who may be currently in foreclosure or who are considered high-risk.

Collect high delinquency past due mortgage accounts.

Call customers and receive calls from customers to work out payment arrangements.

Negotiate payment arrangements and offer suggestions on how to meet payment obligations.

Review non-performing loans to determine regulatory and investor requirements are met with regard to Loss Mitigation workouts.

Perform a thorough review of a loan's servicing history

Identify all potential loss mitigation workout options and provide accurate information to customer. Send referred loan files to the appropriate department for review and approval.

Quality and protecting the customers' privacy are paramount. Need to follow detailed quality procedures.

Handle moderately difficult skip-trace assignments using various data sources to locate customer contact information.


Knowledge and Experience

Minimum 2 year previous Collections experience required, ownership experience preferred.

Skip tracking experience preferred

Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

Excellent analytical, communication, and negotiating skills

Ability to work well on a team and focus on results; adaptable and flexible

Bilingual in Spanish is highly desirable

Excellent verbal communications skills.

Experience in a fast paced and rapid changing work environment preferred.

Proven ability to show both assertiveness and empathy simultaneously.

Proven ability to multi-task and strong organizational skills is required.

Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Practices Act preferred

High school diploma or GED required

Strong computer keyboard/typing skills are required.

Functional in Word and Excel considered a strong plus

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package



Primary Location

US-AZ-Tempe-100 University Dr - Bld F / 02979


Retail Financial Services



Job Type



Day Job

Employee Status




JPMorgan Chase - 2 years ago - save job - copy to clipboard
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