Ops Specialist Lowes.com
Lowe's - Mooresville, NC

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The Lowes.com Operations Specialist (LOS) is responsible for executing the daily operations of the ecommerce site; www.lowes.com. The LOS works closely with Lowes.com Merchandising, Marketing, Creative and IT teams to manage online products, content, pricing, and on-site promotions. Responsibilities include supporting ad hoc adjustments to live pricing and availability information in response to dynamic market and inventory conditions and ensuring the day-to-day success of website operations in support of online promotions, campaigns, and enhancements. Additionally, the LOS serves as a subject matter expert for the online business tools and is responsible for both business tool set enhancement recommendations and operational process improvements.

Essential Functions and Responsibilities:
  • Executes the following lowes.com site activities:
  • Pricing Changes
  • Marketing Banners and Spotlights updates
  • Product and Promotion Configuration modifications
  • Special Catalog and Taxonomy changes
  • Works closely with the Operations, Creative and Merchandising to ensure all projects are executed accurately and on-time.
  • Responsible for identifying and escalating issues impacting the team’s ability to deliver promised deliverables.
  • Develop and serve as an expert with the business operation tools. Responsible for identifying and implementing process improvement solutions.
  • Act as an escalation point for issue resolution within the Operations Team, Customer Care, and IT.
  • Ensures all Operation Processes and Procedures are maintained and current.
  • Attends daily meetings and communicate vital project related information. Takes appropriate action on information shared in the meeting.

  • 4-year Degree
  • 2-4 years ecommerce or Retail experience
  • Highly motivated, dynamic person who has a knack for detail, organization, patience and communication with others and is a problem solver
  • Ability to handle high pressure situations and dynamic environment
  • Proficient with Microsoft Office
  • Must work well within a team environment and mentor others.
  • Excellent-time management/organizational skills
  • Excellent oral and written communication skills

  • MBA or Advanced Degree
  • Passion for execution
  • Highly analytical with desire for solving problems
  • Experience in program/project management
  • Experience working with and administering systems – (WebSphere Commerce, Endeca Web Studio, Teamsite CMS)
  • Negotiation and relationship building skills
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.

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