Summary: This position is responsible for developing/enhancing Quality Assurance aspects in the following areas: Inspection, customer complaints, Internal and External auditing, quality information systems, sub-contractor and internal product quality. Act as back-up to Quality Assurance Manager in his/her absence
Essential Duties and Responsibilities Responsible for creating, maintaining and improving inspection methods and procedures in line with customer and quality requirements. i. Work with operations inspection supervision to train inspection personnel on inspection procedures.
ii. Determine the appropriate inspection methods to be utilized to meet various customer requirements.
Interface with customers on quality needs and assist is processing, investigating and answering customer complaints. Toronto site representative for Global Quality Information System. Responsible for collecting site feedback, prioritizing issues, communicating with Global QIS committee and communicating Toronto needs relating to global quality information system. Assist in developing yearly internal audit schedule/program. Deputize for QA Manager during vacation/business absence from Toronto Plant. Supervise department Product QA Specialists whose responsibilities include. i. Auditing of department paperwork and process for conformance to all quality requirements.
ii. Lead quality training efforts in department (administrative and operational teams).
iii. Participate in external customer quality audits.
iv. Day to day presence and enforcement of quality procedures, processes and product quality in each department.
Provide statistical support to Toronto Quality Assurance and Technical resources. (preferred) Toronto site administrative lead on Statistical Process Control (SPC) systems and development. Work in conjunction with department metallurgists and QA to develop/maintain Toronto SPC system including QI Analyst implementation.