Patient Portal Manager
Athens Regional Health System - Athens, GA

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This position will be responsible for the planning and execution of Athens Regionals patient portal initiatives. The Patient Portal Manager will oversee patient portal development and rollout for Athens Regional. Using his/her knowledge of the organizations clinical and business operations and application capabilities, the manager will apply his/her skills to implement and support portal development. The manager will provide day-to-day project leadership for cross-functional resources assigned to portal initiatives and will act as project liaison between the organization and third-party vendors as necessary. He/she will oversee multiple development projects working closely with internal clients, vendors, developers, and cross-disciplinary IT team members. The ideal candidate will be an excellent communicator with clinical or healthcare IT experience. He/she is responsible for creating and tracking project plans, coordinating software development and managing the portal and future phasing. This position will also coordinate internal and consumer client training upon go-live and will be responsible for presentations and reporting as needed. (39401)

Hours: FULL TIME M-F, 8:30-5 40 Hours

Skills: Knowledge of project management software tools and management techniques Demonstrated vendor and relationship-building skills Strong business systems analysis, oversight and project implementation skills Demonstrated track record of successfully planning and managing large-scale project implementations from start to finish Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously Strong communication/interpersonal skills and the ability to work well with other departments and varying levels of management Exceptional analytical and problem-solving skills, and experience in applying these skills to resolve product design and technical issues Demonstrated understanding of operational aspects of healthcare industry Strong conflict resolution, negotiating and influencing skills Training and presentation skills Working knowledge of Linux/Apache/Tomcat a plus Working knowledge of HTML Working Knowledge of PostgreSQL a plus eCommerce skills a plus Programming skills a plus

Experience: Four-plus years project management experience, preferably IT-based Internet, Intranet and/or CMS projects Two-plus years client-facing software development, systems integration or other related professional services experience Two-plus years healthcare experience, preferably content publishing / CMS Background in usability studies, marketing, branding, end-user (UI) testing and CRM recommended Experience with API calls and HL/7 interfaces Experience developing and/or maintaining an EMR systems a big plus Experience in vendor system configuration Experience delivering on functional requirements which meet the strategic business initiatives Medical terminology, medical records background, practice management experience or systems installation background a plus Expertise with healthcare business processes and associated clinical application software a plus Experience with relational databases and SQL required Experience with system and application monitoring a plus

Education: Bachelors Degree

Licensure: null