The Branch Manager has responsibility for management of the entire branch. Directly manages two or more full-time employees, conducts performance reviews, selection and performance counseling. Ultimately responsible for driving branch performance results with a strong individual sales performance and through direction, leadership, and execution of superior service and sales behaviors and activities by the entire team in order to meet/exceed 100% of branch sales goals while maintaining an operationally efficient and compliant branch. Conducts outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships. Ensures compliance with internal controls, operational procedures and risk management policies. Additionally, Branch Managers in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions. Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.
Basic Qualifications: High school diploma or equivalent. Three years retail sales experience in a consumer or small business environment with 18 months leadership/coaching experience or three years financial service and sales experience with at least 18 months previous experience in a leadership/coaching role. Experienced in client service and relationship skills; experienced in proactive sales skills and ability to meet service and sales goals. Ability to respond in a professional manner with a high level of service quality. Experience with verbal and written communication skills. Must have cash handling or payment transaction experience.
Preferred Qualifications: Two years of college with focus on business, finance or accounting. Four years financial service and sales experience in a retail branch environment with one year direct supervisory experience including the mentoring/coaching of staff. Combined experience as a Teller Lead/Coordinator or Financial Service Representative or Assistant Branch Manager or Branch Manager at SunTrust Bank or comparable financial institution. Strong probing and listening skills to uncover client needs. Understanding of consumer and business lending instruments as well as deposit products. Demonstrated ability to meet or exceed sales goals. Knowledge of branch operations, policies and procedures. H
olds insurance licenses (Life, Health and/or Variable Products) and/or holds FINRA Series 6 and 63 registrations; has maintained continuing education coursework to keep licenses and/or registrations in good standing