Senior Claims Case Manager
Liberty Mutual - Albuquerque, NM

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Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

The Senior Claims Case Manager works within a Claims Service Team, using the latest technology to manage an assigned caseload from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claims management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

Manage an inventory of claims to evaluate compensability/liability.

Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicates with claimant, policyholders/customers, witnesses, etc.

Establish action plan based on case facts, best practices, protocols, regulatory issues and available resources.

Negotiate settlement within authority limits; escalates to team manager as appropriate.

Bachelor's Degree or equivalent plus 3 to 5 years relevant experience.

Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals.

Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected.

Negotiation skills.

Knowledge of legal liability, insurance coverage and medical terminology preferred.

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following


401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

About this company
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Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there...