Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!
The Senior Claims Case Manager works within a Claims Service Team, using the latest technology to manage an assigned caseload from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claims management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.
Manage an inventory of claims to evaluate compensability/liability.
Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicates with claimant, policyholders/customers, witnesses, etc.
Establish action plan based on case facts, best practices, protocols, regulatory issues and available resources.
Negotiate settlement within authority limits; escalates to team manager as appropriate.
Bachelor's Degree or equivalent plus 3 to 5 years relevant experience.
Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals.
Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected.
Knowledge of legal liability, insurance coverage and medical terminology preferred.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following
401K and Company paid pension plan
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Vision care coverage
Credit Union membership
Employee and Dependent life insurance
Accidental death & dismemberment insurance
Liberty Mutual - 22 months ago
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