Towne Park, Ltd. - Lexington, KY

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The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.

Guest Service §

Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients §

Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor §

Addresses guests using last names when appropriate §

Maintains accuracy and composure while under pressure §

Appropriately uses the salutation of the day and welcomes guests to the location §

Us es proper Towne Park phone etiquette §

Assists guests with directions and all other inquiries §

Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

Financial and Reporting §

Determines guest charges and processes payments via cash, credit, or direct billing §

Accurately categorizes tickets for audit purposes §

Collects and reconciles revenue accurately and furnishes payment receipts §

Completes accurate and timely shift reports §

Follows all standard operating procedures related to cash banks §

Operates equipment, including registers, gates, and credit card machines §

Obtains information about daily events and rates to be charged

Systems and Standards §

Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns §

Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager §

Treats guests and associates with courtesy, respect and dignity §

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform §

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location §

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Safety and Risk Management §

Follows site-specific safety and security procedures §

Practices preventative safety procedures as set forth by Towne Park §

Immediately reports all accidents and incidents observed on the shift to a Guest Service Coordinator, Lead Cashier or Account Manager §

Uses only equipment trained to use and operates all equipment in a safe manner §

Remains attentive of all potential high risk areas for claims prevention §

Reports all potential high risk areas and safety concerns to manager §

Protects guest confidentiality in accordance with HIPPA requirements where required §

Maintains the security of customer financial and indentifying information

Must be able to read and write standard English language §

Must be able to read and comprehend simple instructions, short correspondence and memos §

Must be able to write simple correspondence §

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization §

Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money §

Ability to understand 24 hour and military time systems §

Ability to understand rates applicable to time passed

High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. §

Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl §

Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear §

Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally §

Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus §

Flexible and long hours sometimes required

About this company
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