Purpose and Scope: The Senior Technical Support Specialist identifies, analyzes and develops solutions to meet information system requirements and develops tools for support of desktop system users. The incumbent is responsible for the installation, repair and maintenance of personal computers, peripherals and related systems. The incumbent will also upgrade existing systems, answer helpdesk calls, and assist users with hardware, software and network issues. Works directly with the Help Desk Supervisor and assists with the care, troubleshooting and maintenance of systems within the Virginia Hospital Center user community.
Responsible for daily helpdesk and field operations ensuring on-going support services in a 24x7 operational environment. This position reports to the Manager, IT Service Center. Education: Associate's Degree in Information Systems, Systems Engineering, Computer Science, Business Administration or related field, or equivalent experience. Applicant must possess, obtain, and/or maintain an MCSE Experience: Must have a minimum of five years of experience in the Information Technology realm.
Minimum two years of helpdesk experience. Health care experience preferred.