Alliant Energy is currently recruiting for Billing Representatives to work in our Cedar Rapids, IA office. We are a publicly traded energy holding company with over 4,000 employees. Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an equal opportunity employer M/F/D/V. The ideal candidate will have great customer service skills, exceptional at multi-tasking and strong decision making skills. Candidate will have an Associate Degree AND two years of billing experience OR four years of billing experience. Must be able to type a minimum of 35 wpm and be able to pass a computerized numeric ten-key skills test. Candidate must also be proficient in the use of Microsoft Office, especially Excel. The hourly wage for this position is $14.64, no relocation will be offered for this position, and casual dress attire is acceptable. This is a reposting of #3908 ¿ if you have already applied to this opening, no need to reapply. To see the complete job description, and to apply for this challenging opportunity, please complete our online application for job #4066 at; www.alliantenergy.com/careers. The application deadline is February 28, 2013.
Supervision Received: Performs work under the direction of team lead, a supervisor or manager.
Supervision Given: None
Job Summary: Responsible for ensuring the accuracy and timeliness of customer billing through the use of the Customer Information System, spreadsheets and other billing systems.
Performs work on system generated billing exceptions, correctly completes standardized tasks associated with assigned billing parameters including ABEX, EMR¿s, Accounting Notes, CFS, etc.
Responsible for accurately billing residential, general service, steam and lighting customers, due to billing exceptions that fail computer generated audits.
Communicates with external and internal customers on billing issues as directed.
Recreate bills for customers utilizing standardized Excel spreadsheets.
Develops an understanding of rate tariffs for electric, natural gas, and steam billing applications.
Performs work on periodic activity reports (for example: inaccurate metering, billed past final, etc.).
Complete daily and monthly summary billing.
May perform maintenance tasks involving billing databases.
Performs various research functions such as copying, filing, data entry and retrieving microfiche.
Develops ability to work effectively and accurately under pressure.
Responsible for meeting and maintaining quality and quantity production standards.
Works to meet the operational goals of the Customer Billing organization, which are comprised of, but not limited, to safety, accuracy, timeliness, cost effectiveness, and achieving satisfied customers.
Maintains knowledge of the functions, policies, practices, and procedures that affect the operation of the Customer Billing organization.
All other duties as assigned
Education or experience equivalent to a two year degree from an accredited college or university
A minimum of four years technical and/or professional experience to include a minimum of two years of billing experience.
Demonstrated ability to use computer software programs (e.g., e¿mail, internet, word processing, spreadsheet, and project management), Customer Information Systems, and Vista.
Demonstrated ability to keyboard 35 w.p.m. accurately. Proficient in the use of a ten key calculator.
Demonstrated ability to maintain confidentiality of work processes, procedures and information.
Ability to make moderate mathematical calculations through the use of formulas and other exercises.
Good organization skills and ability to work without direction and minimum supervision.
Ability to perform complex tasks/projects with minimal support and supervision.
Ability to rely on experience and judgment to plan and accomplish assigned task or goals.
Knowledge of electric, gas and steam pricing, and operations.
Ability to work in a diverse work environment.
Accountability: Actions have consequences. Accept responsibility for the end results of your actions, even if you feel internal or external pressure to do otherwise. Set clear expectations and provide feedback.
Business Acumen: Know how a utility makes money. Understand how your decisions and performance impact the success of the company.
Communication: Adapt your communication style and method to your audience. Listen actively, check for understanding and use the exchange of ideas to support relationships and results.
Customer Focus: The customer is key. Anticipate internal and external customer needs and deliver exceptional results that are balanced by business goals.
Decision Making: Select a course of action. Use balanced judgment and analyze all aspects of a situation to make informed decisions that support business objectives.
Job Specific Skills: Be willing and able to apply, develop and share your knowledge, skill and experience to meet the needs of the business.
Leadership: Model our core values. Create an environment of constant self¿improvement and facilitate continuous learning through encouragement, motivation and candid communication.
Results Orientation: Set goals and work to achieve them. Focus on activities that consistently achieve or exceed goals and produce results. Work through the roadblocks you encounter.
Teamwork: Respect and cooperate with others. Build effective working relationships, seek a diversity of opinions, and partner with others to achieve business goals.
Non¿compete agreement required? No
Disclaimer: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
A core corporate value of Alliant Energy is to be a responsible corporate citizen, caring for the environment and the communities where we do business and encouraging diversity in our employee and supplier ranks, we recognize, respect and appreciate the valuable and different perspectives that each of us bring to the work environment, our company and our customers.
Job Code: J04416
Salary Grade: N08
EICP Target: 5%
Alliant Energy is reliant on its business model of delivering regulated and non regulated electric and natural gas services to homes,...