Operations Management Trainee
Ryder - La Vergne, TN

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The Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Requirements:
  • Bachelor’s degree is required
  • Relocation within the region at the conclusion of the training program is required
  • Strong PC skills to include spreadsheet and word processing software packages required
  • 2-5 years of customer service with issues resolution experience required

    Additional Requirements:
    • Prior leadership experience highly desired
    • Acute attention to detail
    • Ability to communicate effectively, both verbally and in writing
    • Strong organizational, prioritizing, and multitasking skills
    • Proven ability to make good decisions in a fast moving environment
    • Mechanical comprehension highly desired
    • Strong interpersonal and influencing skills
    • Basic understanding of business finance, controls, and metrics

      Responsibilities:
      • Responsible for the customer relationship activities for a specific shift by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
      • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee technical assignments and for efficiency, training, and flexibility
      • Coordinate with the rental department to ensure maximum utilization without compromising lease customers
      • Partner with Sales staff on customer calls for new business and increased customer satisfaction
      • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
      • Manage running costs and maintenance overheads
      • Effectively develop and lead employees for a specific shift to increase productivity and morale
      • Select new talent, assess skills and developmental opportunities, and sets goals for individuals on the team
      • Support and build knowledge with the location’s leadership team for future Succession Planning
      • Ensure branch productivity through effective work scheduling and planning specifically around preventative maintenance, repair campaigns, and OOS vehicles
      • Accountable for coordinating with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
      • Ensure appropriate use of outside repair with vendors and customers
      • Lead execution of parts inventory management process to include: physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery
      • Work closely with inventory planning team for changes to min-max levels
      • Ensure a safe and productive operation through proper implementation and administration of company policies and procedures
      • Review, analyze, and proactively develop steps to attain maintenance metrics
      • Create and execute action plans for continuous improvement to align with quality objectives
      • Financial reporting and cost control related to maintenance and asset management
      • Manages running costs and maintenance overheads

Ryder - 23 months ago - save job - copy to clipboard
About this company
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Ryder System, Inc. is a FORTUNE® 500 provider of leading-edge transportation, logistics and supply chain management solutions. Ryder's...