Guest Services Associate - WorldMark - Harrison, ID
Wyndham Vacation Ownership - Harrison, ID

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Guest Services Associate - WorldMark - Harrison, ID - 1209320 Description
      Job Summary:
      • Greet, register, establish necessary credit for and issue keys appropriately to guests.
      • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
      • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
      • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
      • Communicate with other departments as needed via telephone and two-way radio.
      • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
      • Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
      • Balance all cash receipts and work performed during shift and performs a bucket check on shift.
      • Distributes guest and staff mail and messages as necessary.
      • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

      Qualifications
      • High School diploma or equivalent.
      • At least one year of front desk experience in a hospitality/hotel environment.
      • Basic office skills helpful including basic math, proper cash handling procedures.
      • Reservation software or proven aptitude and familiarity with computers and computer software in general.
      • Must maintain a professional appearance and a cordial attitude towards all guests and staff.
      • Able to handle the stress of high customer demand in a hospitality environment.
      • Must be people oriented and able to work independently or with others as needed.
      • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
      WVO is a drug-free workplace and requires a background check and drug test prior to employment.

      Job Hotel/Resort Operations
      Primary Location United States of America-Idaho-Harrison

      Employee Status Regular
      Schedule Full-time

      Organization Worldmark by Wyndham
      Job Posting Dec 12, 2012, 5:39:03 PM

      Wyndham Worldwide - 23 months ago - save job - copy to clipboard
      About this company
      1,517 reviews
      Wyndham Vacation Ownership (WVO) offers vacationers a (time) share of paradise. A topĀ supplier and marketerĀ of timeshare vacation properties...