Coordinates all telephone communications in the practice.
Answers all incoming calls in a courteous and efficient manner.
Responds in patient account telephone inquiries.
Schedules appointments over the phone and in person using a computerized scheduler per the published scheduling parameters.
Takes messages and pulls appropriate chart and delivers to appropriate Doctor/nurse.
Adheres to and follows the principles of HMA Physician Practice Management.
Maintains a professional appearance at all times by abiding by the dress code.
Greets each patient with a smile.
Treats each patient as an individual with the right to receive medical care in a warm and caring environment. Communicates to the patient in clear language so that the patient understands the instructions being received. Asks if the patient fully understands the instructions and takes the necessary time to clarify instructions.
Assist co-workers during downtime in own job duties and treats all co-workers and supervisors with courtesy and respect.
Greets each non-patient person calling or walking into the clinic with courtesy, professionalism and willingness to help meet their needs.
Assist in problem-solving.
Goes above specified job duties to meet the needs of the office.
Assist patients who appear lost or confused in the office.
Advises patient or guarantor of third party payor benefits and estimated private payor amount.
Collects partial payment prior to admission in accordance with practice policy.
Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
Gives solutions and positive input on how to better perform functions in the clinic.
Maintains the change fund and reconciles the balance per financial policy and procedure.
Collects patient-owed balances when due.
Registers new and existing patients into the current patient information management system.
Resolves all patient questions, concerns and comments by handling personally or referring the appropriate person.
Clearly communicates to the patient when the physician is late and gives an honest estimate of the time that the doctor will be late so the patient can properly schedule his /her day.
Maintains records, reports and files as required.
Maintains required records, reports and statistics as directed.
Maintains an orderly work area.
Maintains confidentiality of all patient information.
Communicates effectively and appropriately.
Communicates information to the Practice Manager, practice physicians, etc. to promote the smooth running of practice affairs.
Attends mandatory and other educational conferences that are job related.
Coordinates the office patient flow.
Coordinates a steady flow of patients from the waiting area to the examination and treatment area, preventing patients from waiting needlessly.
Prepares and post appointment schedule for all to see, schedules work-in patients per the published scheduling parameters.
One to Two years in the Medical Field in Clerical Position
Excellent Human relations and oral/written communication skills
Experience in coordinating communications at a busy medical practice
Communication Skills Answers multiple telephone lines
Coordinates physician office patient flow
General Office Skills
University Medical Center is a 245-bed, two campus acute health care facility with over 228 physicians on staff and we are fully accredited by the State of Tennessee as well as the Joint Commission on Accreditation of Healthcare Organizations. We have over 800 full and part-time employees and are the sole provider of healthcare in Wilson County, Tennessee. The hospital provides 24-hour emergency services, inpatient and outpatient medical and surgical services along with intensive care and telemetry services. Our Diagnostic Imaging services include basic radiography, digital fluoroscopy, MRI, CT, PET, nuclear medicine, ultrasound and mammography. University Medical Center’s Rehabilitation services include an inpatient rehabilitation unit as well as outpatient, physical, occupational, speech and respiratory therapies. Our specialties include: Orthopaedics, Cardiology, Wound Care, Neurology, General Surgery, Psychiatry, ENT, Urology and Obstetrics/Gynecology.
University Medical Center - 19 months ago