Associate Analyst - Telecom
Paramount Pictures - Los Angeles, CA

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This position is responsible for providing Telecommunications services to the Company’s end users, maintaining the Telecommunications systems and management databases, as well as reconciliation thereof, providing trouble desk management, and processing billing of orders and equipment.

Responsibilities to include, but not limited to:
  • Processes service requests from end users. Reviews and analyzes end users’ Telecom requirements
  • Provides cost estimates to end users
  • Negotiates installation intervals with end users and vendors
  • Prepares job orders and distributes work to Telecom vendors and Managed Service Provider
  • Schedules, monitors status, and verifies completion of work orders with Telecom vendors
  • Creates job tickets in STAR for installation orders and repair issues
  • Approves and completes job orders in STAR for end user billing
  • Administers Telecom service orders in SDI to process additions, moves, and changes for end users
  • Inputs modifications into the MA4000 system to change telephone configurations
  • Provides instruction to end users regarding telephone and voicemail operation and audio conferencing
  • Administers billing systems for telephone equipment and usage billing
  • Investigates and resolves internal and external billing issues by working with vendors and Paramount Accounts Payable department
  • Creates and investigates end user billing adjustments, and prepares correction journals in Excel
  • Produces telephone usage billing detail reports for end users
  • Generates daily report of pending service orders to Facilities in order to facilitate billing and Telecom expense recovery
  • Maintains stock and manages orders for office supplies for department

About this company
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When entertainment is paramount, many people turn to Paramount Pictures Corporation. A subsidiary of media firm Viacom, the company...