Housekeeping Room Attendant Hawthorn Suites
Wyndham Hotel Group - Greensboro, NC

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Education & Experience:
· High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements :
· Flexible and long hours sometimes required.
· Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand during entire shift.
General Requirements:
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Fundamental Requirements :
    · Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    · Thoroughly clean guestrooms according to standards.
    · Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
    · Remove all trash and dirty linen from guestrooms and hallways.
    · Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
    · Restock housekeeping cleaning cart for next day's use.
    · Replenish chemical bottles.
    · Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
    · Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
    · Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
    · Handle items for "Lost and Found" according to the standards.
    · Ensure overall guest satisfaction.
    The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

    Wyndham Hotel Group - 21 months ago - save job - copy to clipboard
    About this company
    1,626 reviews
    Wyndham Vacation Ownership (WVO) offers vacationers a (time) share of paradise. A top supplier and marketer of timeshare vacation properties...