CUSTOMER SERVICE MANAGER - LAUNDRY- COLUMBIA, SC Job
Compass Group USA - Columbia, SC

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      Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

      Job Description: Customer Service Manager - Columbia, SC

      Crothall Healthcare, a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

      And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare . The opportunity for greatness is real at Crothall Healthcare and throughout the Compass world.

      If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.

      Responsibilities:

      Regular offsite service calls, including clinics to existing accounts twice per month or as required by management.

      Account Visitation Reports:

      (Reports to include all of the following: Date of visit, name of hospital, name of contact, departments visited, all issues discussed, problems identified, how you corrected those problems, and any other action that needs to take place, and date of expected resolutions. Submitted to director daily no later than close of business. )

      Liaison between account and plant to problem solve linen issues. All linen issues need to be communicated to Director as to the issue and resolution.

      Light sales to C.O.G. accounts.

      Expand our product line in existing rental customers.

      Identify other potential rental business on the campuses of our current rental customers. (i.e. Surgery Centers, Breast Centers, Outpatient Centers)

      Communicate customer needs after hours to Plant Manager and Director.

      Supply Accounts with necessary monthly reports with copies to Director.

      Qualifications:

      Bachelor's degree preferred;

      Excellent written and verbal communication;

      Exceptional customer services skills;

      Ability to lead a team;

      Ability to communicate with all levels of customers and clients;

      Valid driver's license need to travel from account to account;

      Proficient with MS Office Suite.

      Great People. Great Service. Great Results.

      At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.

      Achieving leadership in the foodservice industry

      Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

      Job ID: SSK02051322256

      About this company
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      This company points the way to managed foodservices. Compass GroupĀ USA provides catering and dining services to corporate clients,...